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Day Shift Dispatcher

3 months ago

Bowie, United States Heidelberg Materials US, Inc. Full time

AutoReqId: 20130BR

Pay Class: Salaried Non-Exempt

Minimum Pay Rate: $40,570.00

Maximum Pay Rate: $51,220.00

Department: Distribution

Line of Business: Aggregates

Position Type: Full-Time

Job Posting:

The Role and the Company

Heidelberg Materials provides the materials to build our future. Our future is sustainable. Our future is digital. And it goes beyond cement, aggregates and ready-mixed concrete. Heidelberg Materials North America operates more than 450 locations with approximately 9,000 employees in the U.S. and Canada.

The Day Shift Dispatcher role is based at the Bridgeport Quarry in Chico, TX and reports directly to the Shipping Supervisor - Bridgeport Quarry.

The Dispatcher is responsible for prompt and accurate service to maintain customer relations regarding the transportation of our products.

What you'll get to do

  • Operate the scale by performing the following:
  • Notify drivers of the product to be loaded.
  • Weigh loaded trucks and print customer tickets for signature.
  • Maintain radio communication with loader operators and drivers. Act as a liaison between the drivers and load operators.
  • Answer phones and offer assistance to drop-in customers.
  • Collect CODs from drivers and FOB (Freight on Board) customers and record the information.
  • Process credit card sales by typing in required information into credit card machine and record the information onto the COD report.
  • Become familiar with the products produced at the plant, including product codes, billing and receiving systems.
  • Distribute loading instructions to drivers.
  • Assist with inventory by collecting and entering data into the system.
  • Prepare reports.
  • Strong communication skills are required to maintain relationships with customers.
  • Participate with the entire team to create and maintain a safe, clean, productive working environment.
  • Other duties or special projects as assigned.

Essential Experience and Skills

  • High School diploma or equivalent.
  • A minimum of 2 years' experience in a similar role.
  • Excellent communication skills, both written and oral.
  • Demonstrated customer service excellence.
  • Strong computer skills including Microsoft Office products (especially Excel and Word).
  • Ability to work within a team as well as independently.
  • Ability to prioritize work.
  • Flexibility to adjust to changing company or customer needs.
  • Ability to meet attendance schedule with dependability and consistency.

Preferred Experience and Skills

  • Bilingual
  • Customer Service
  • Experience in the Aggregates, Construction, or Transportation industry
  • JWS experience

Work Environment

  • Role operates in a manufacturing environment with moving mechanical equipment, inclement weather, heat, humidity, elevated noise levels, and dusty conditions.

What we have to offer

  • Competitive base salary
  • Highly competitive benefits programs
  • 401k retirement savings plan with an automatic company contribution as well as matching contributions

English (US)

Employer Statement: Equal Opportunity Employer - Minority / Female / Veteran / Disabled