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Grand Canyon, United States Grand Canyon National Park Lodges Full time

Live. Work. Explore. as a part of our Food & Beverage team in Grand Canyon National Park

Grand Canyon National Park Lodges operates 6 hotels, 7 retail shops, and various restaurants and dining facilities in the historic Grand Canyon Village. No matter what your job is, you will be a proud steward of the park and play an essential role in providing warm and friendly hospitality to our guests As one of the Seven Natural Wonders of the World, Grand Canyon National Park is a place of remarkable beauty, peace, scenic grandeur and top-notch hospitality.

We’re hiring Servers to Live. Work. Explore. at the South Rim of the Grand Canyon

Job Summary:
Providing expedient, efficient, and courteous service to dining room patrons in taking and delivering of food and beverage orders.

The Details:
Position Type: Seasonal or Year-Round
Pay: $14.35 per hour plus tips (Subject to AZ tip credit)
Schedule: Typical schedule is 40 hours, 5 days/per week (may include weekends, evenings, and holidays)

Why Grand Canyon South Rim?
We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire at the Grand Canyon South Rim, and proud stewards of the park.

Life at the South Rim:

  • Low-cost employee housing (dormitory-style) and on-site employee meals (cafeteria-style)

  • Free on-site laundry facility, free shuttle service, and Wi-Fi (limited bandwidth)

  • A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities

  • Meet people of all ages from all over the country and world

Benefits and Perks:

  • Rec Center – Fitness Equipment, Computers, and Free WiFi

  • Paid Day off on your birthday with restaurant & retail discounts

  • Discounted mule rides

  • Summer Property Olympics

  • Free Grand Canyon Railway Train Rides

  • Exclusive retail, lodging, and dining discounts at other Xanterra properties

  • Generous benefit program for eligible employees

  • 15% Verizon service/products discount

  • $350 Referral Bonus Program

  • The adventure of a lifetime

Responsibilities:

  • Remain knowledgeable of property-wide offerings and current trail conditions as it relates to water supply, closures, and bus routes.

  • Field phone calls as necessary while assisting guests with all inquiries including guest room dining orders

  • Provide prompt, attentive, and courteous service to guests at all times in accordance with unit policies.

  • Accurately take, fill, deliver, and charge guest orders for food and beverage using the POS system.

  • El Tovar Dining Room service team will execute In-Room Dining deliveries and tray retrieval at Breakfast and Dinner

  • Be knowledgeable of all menu items including daily food specials, portions, preparation, ingredients, and presentation of menu items. Be knowledgeable of wine, beer, and liquor.

  • Comply with all Xanterra South Rim, L.L.C. Food & Beverage Standards.

  • Comply with all State of Arizona alcohol serving laws & Xanterra South Rim, L.L.C. policies.

  • El Tovar Dining Room Servers, Arizona Room Servers and Bright Angel Servers will be responsible for server banking procedures in collecting all payments from guests while complying with all company policies regarding money handling.

  • Comply with all company policies regarding tip reporting.

  • Perform all opening and closing side duties as assigned.

  • Responsible for maintaining proper sanitation of the dining room and side station areas while adhering to ServSafe food sanitation program.

  • Communicate with the Service Manager and Kitchen Manager (Sous Chef for El Tovar) on out-of-stock items or special guest requests.

  • Handle guest complaints politely and in a timely fashion involving the Management Team when necessary. 

  • Communicate to Server Assistants (bussers) for additional service with any tables in assigned section. 

  • Attend all required training seminars/classes as assigned by the Management Team.

  • Stringently comply with all company appearance and hygiene standards.

  • Adhere to all safety, risk management, and environmental policies in performing tasks.

  • Other duties as assigned.

Qualifications:

  • Previous front-of-the-house experience in a server or Server Assistant (busser) capacity.

  • Ability to effectively and courteously interact with a broad cross-section of dining room guests and employees.

  • Ability to safely and properly carry a food tray overhead using a single-hand method.

  • Ability to accurately handle cash, room charges, and credit card transactions. Server banking knowledge is preferred.

  • A personal working bank of $50-$75 dollars is required.

  • Ability to accurately use, enter, and settle orders into the POS system.

  • Ability to learn menu items, wine service, beverage service, and up-selling techniques.

  • Knowledge of ServeSafe food sanitation program.

  • Must pass company-sponsored alcohol awareness class.

  • Must be available to work evening shifts, weekends, and holidays.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.