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Supervisory Medical Support Assistant
4 weeks ago
*** Announcement closes on 8/21/2024 OR once it reaches 25 applicants ***
St. Louis VA Medical Center is committed to Diversity and Inclusion. Together, we strive to create and maintain a working and learning environment that promotes professional growth and teamwork. We offer an inclusive, equitable, and welcoming environment where we celebrate our individual differences and unite as a team toward a common goal of providing outstanding service to our Nation's Veterans.
The Supervisory Medical Support Assistant (MSA) directs programs at VASTLHCS and satellite outpatient clinics. The Supervisory MSA oversees at least one lead and MSA.
Major Duties include but are not limited to the following:
Evaluates work of subordinate staff
Resolves complex problems to ensure patient services are met
Evaluates new products, equipment, and systems to make recommendations for improved operations
Identifies educational or training needs
Makes final recommendations for final decisions on hiring selections
Evaluates performance, and takes disciplinary action, when necessary
Plans and directs the subordinate Lead MSA and MSA's activities
Extracts and analyzes data to provide reports to senior management in support of tracking measures, such as: daily ward status report, GNAV statistics, etc.
Supervises GS-679-3/4/5/6/7 Medical Support Assistants, Advanced Medical Support Assistants, and a Lead Medical Support Assistant(s).
Works closely with the Health Administration Service Office of the Chief staff, including: the Assistant Chief, PAS staff, the Training Specialist, the Records Information Manager, the Administrative Officer, and the Program Manager
Ensures close cohesiveness and team work between off tour and business day management staff
Participates in the hiring selection process by reviewing applications, sitting on a selection panel, and making recommendations to the Chief/Assistant Chief
Ensures full scope of training completion to ensure coverage at any given time
Orients newcomers to the MSA setting, reviews all policies, and, if needed, writes/updates SOPs and Medical Center Policies
Disseminates workload to staff to ensure timely and efficient processing
Works closely with clinic and HAS leadership on scheduling issues, such as: missed opportunities, and access
Manages the tour of duty work schedule for the MSA staff
Completes annual performance reviews and appraisal evaluations for all assigned employees
Prepares correspondence for HAS leadership review, as needed
Extracts statistical data from various workload and staffing reports
Submits necessary budget and equipment needs and follow-through with requests.
Always presents a positive image of the VA St. Louis Health Care System and the Health Administration Service to others and coaches staff to do the same
Maintains a positive attitude and mentors staff to do the same.
Work Schedule
: Midnight - 8:00 am, rotating weekends and holidays
Telework
: Not Available
Virtual:
This is not a virtual position.
Functional Statement #
: 000000
Relocation/Recruitment Incentives
: Not Authorized
Permanent Change of Station (PCS):
Not Authorized
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