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Host - Lemon Grove Restaurant
5 months ago
ESSENTIAL FUNCTIONS
Host/Hostess- Lemon Grove Restaurant Assist leadership by training, mentoring and influencing The Aster Service Standards and steps of service required dailyEnsure every member and guest is welcomed by name (if local/applicable) and new guests are welcomed with open arms and in a hospitable manner Answer high-volume phone lines and confidently answer standard Q&A regarding menus, hours of operation and amenity availability/pricing and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries in full and with complete detailCreate reservations for club/restaurants and assist F&B Managers on the floor with service standards and service execution Punctuating all calls and interactions with friendliness, accuracy, and discretionWork with the reception team to ensure excellent service for members and open dialogue is had to manage expectations properlyBuild relationships with members and guests and communicate and red flags and positive feedback to management to assessInfluence a fun and positive atmosphere by being approachable and professional
Required Skills/QualificationsMinimum of 3+ years’ experience in a similar role.Must have experience answering high-volume phone lines and answering inquiries professionally, timely and to the best of your abilities. Problem solving skills and bring conflict resolution to any anticipated or current matterDetail oriented, articulate and ability to multi-task in a high-volume and demanding work environmentStrong communication skills and ability to understand and follow written and verbal instructionsFlexible schedule and ability to work nights, weekends and holiday’s (as needed)
Physical RequirementsMust be able to seize, grasp, turn and hold objects with hands.Long periods of sitting or standing.Fast paced movements occasionally required to go from one part of the club to others.Must be able to understand and communicate clearly with guests, members, and coworkers.Must be able to reach and handle the computer, keyboard, and desktop items.Occasionally kneel, bend, crouch and climb as required.
Licenses or Certificates
None.
Grooming
All employees must maintain a neat, clean, and well-groomed appearance per The Aster LA standards.
Other
Bilingual or multilingual ability helpful.
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Source: Hospitality Online
