Dispatcher

Purpose of Position:

Assist in the efficient and timely planning, scheduling, coordinating and monitoring of all vehicle movements in accordance with contractual obligations and company policies and procedures.Communicate clearly, professionally and in a timely manner with company employees.Represent the company to its customers and the public in a professional and courteous manner.

The pay for this position is $26.50/Hour.

Responsibilities:

• Reviews manifests provided; schedules and dispatches drivers

• Accurately enter information into Trapeze and VDS, or designated software, as instructed

• Fill open runs or make driver or trip reassignments to ensure timely service

• Manages On Time Performance by maintaining awareness of open runs and upcoming late trips; making adjustments as necessary

• Maintains records, logs, and schedules of the calls received to schedule transit services, drivers dispatched, fare collection, and customer cancellations or no-shows

• Accurately prepares reports on all activities occurring during their shifts or as requested

• Directs drivers through radio contact; follow procedures upon drivers’ reports of incidents

• Follows rules and regulations of the Company; follows instructions of management and supervisors

• Adheres to all regulations related to the Americans with Disabilities Act (ADA)

• Provides transit information to passengers as needed; providing friendly, professional customer service interaction; answers calls from clients and schedule services

• Handles passengers’ personal property left on vehicles in accordance to Lost and Found procedures

• Properly record driver absences, late arrivals, early departures

• Perform trip editing and/or VDS editing if assigned

• Communicates with Scheduling, Reservations, Operations to ensure service provision

• Maintains confidentiality of passenger’s information

• Perform dispatch window and/or clerical functions as relief

Other duties as required.

Qualifications:

Education, Licensing, and Certifications:

• High school diploma or equivalent, such as GED, required

Experience:

• One to two years of dispatch and/or customer service experience preferred

Skills and Knowledge Required:

• Ability to organize logical and efficient schedules and routes and adapt to changes

• Ability to read, comprehend and understand a map

• Ability to read, understand, and interpret transit system operating rules, regulations, policies, phases and routes

• Ability to assist handicapped passengers when needed

• Working knowledge and proficiency with Microsoft Word, Excel and PowerPoint programs

• Strong written and oral communication skills

• Clear speech and pleasant phone demeanor

• Ability to use a multi-line phone system and handle multiple tasks concurrently

• Ability to interact professionally with internal and external customers on all levels and be able to work well with diverse groups

Travel requirement (as a percent):