Customer Support Specialist

1 month ago


Mesa, United States teamworkonline Full time

Live events are fun.   

Concerts, sporting events, festivals….we make lifelong memories enjoying live events with friends and family.   

Companies spend over $600 billion each year taking clients and prospects to events because it works. At TicketManager, we get to work in an industry we love: Live events that bring people together and make memories.   

The world’s best companies use TicketManager’s industry leading ticket and event management software to make client entertainment easy and prove the ROI. We help companies have more fun by making it easier to invite guests, manage an event from invitation to execution to post-event reporting, and proving just how valuable live events can be.   

TicketManager is an official partner of the Philadelphia Eagles, Texas Rangers, Chicago White Sox, LAFC, Minnesota Wild, Ticketmaster and a partner of over 50 professional and college sports teams, franchises, universities and technology providers.   

TicketManager serves a who's who of global brands including Fortune 500s, local businesses and even the NBA and NFL. 

The Customer Support Specialist will work alongside colleagues to provide software support to our current accounts, including many of the Global 2000 like FedEx, Verizon, and Anheuser-Busch. This position is not only critical to our success and reputation as the leader in the industry but the success of our software customers.

Desired Skills and Experience:

  • BA/BS degree required
  • 1-3+ years of related work experience
  • Experience working with Zendesk or similar customer service platform
  • Proven experience in B2B software customer service or administrative support role
  • Process-driven, and creative thinker with proven ability to articulate, and implement innovative solutions
  • Excellent verbal and written communication skills
  • Strong listening and presentation skills
  • Thrive in a fast-paced, high-volume, results-oriented, entrepreneurial environment

Responsibilities:

  • Manage relationships with strategic software accounts, including Fortune 500 and Global 2000 companies
  • Provide technical support/troubleshooting to software administrators/users via phone, email, live chat, and handle escalations appropriately
  • Lead software training sessions and webinars

TicketManager Highlights: 

  • Hourly: $22-$32 per hour DOE ($45k-$65k annually)
  • Bonus Eligibility  
  • 401k & Company Match 
  • Unlimited PTO
  • Monthly Happy Hours & Volunteering 
  • Fun Company Perks 
  • Inc. 5000 fastest-growing private company by Inc. Magazine six years in a row 
  • Recognized as one of the Best Places to Work by Inc. Magazine and the LA Business Journal 
  • 4.6 out of 5 Glassdoor rating 
  • Used by over 4,000 globally known companies including ~15% of the Fortune 500 


  • Mesa, United States Metso Outotec Full time

    Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future. At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth...


  • Mesa, United States TicketManager Full time

    Live events are fun. Concerts, sporting events, festivals.we make lifelong memories enjoying live events with friends and family. Companies spend over $600 billion each year taking clients and prospects to events because it works. At TicketManager, we get to work in an industry we love: Live events that bring people together and make memories. The...


  • Mesa, United States TicketManager Full time

    Live events are fun. Concerts, sporting events, festivals.we make lifelong memories enjoying live events with friends and family. Companies spend over $600 billion each year taking clients and prospects to events because it works. At TicketManager, we get to work in an industry we love: Live events that bring people together and make memories. The...


  • Mesa, United States Metso Full time

    Join an industry leader and make a positive change in the sustainable use of the world's natural resources. Together, we will transform the business and drive the industry toward a greener future. At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey...


  • Mesa, United States Metso Full time

    Join an industry leader and make a positive change in the sustainable use of the world's natural resources. Together, we will transform the business and drive the industry toward a greener future. At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey...


  • Mesa, United States Metso Outotec Full time

    Join an industry leader and make a positive change in the sustainable use of the world's natural resources. Together, we will transform the business and drive the industry toward a greener future. At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey...


  • Mesa, United States TicketManager Full time

    Job DescriptionJob DescriptionLive events are fun.   Concerts, sporting events, festivals….we make lifelong memories enjoying live events with friends and family.   Companies spend over $600 billion each year taking clients and prospects to events because it works. At TicketManager, we get to work in an industry we love: Live events that bring people...


  • Mesa, Arizona, United States teamworkonline Full time

    Live events are fun. Concerts, sporting events, make lifelong memories enjoying live events with friends and family. Companies spend over $600 billion each year taking clients and prospects to events because it works. At TicketManager, we get to work in an industry we love: Live events that bring people together and make memories. The world's best companies...


  • Mesa, Arizona, United States teamworkonline Full time

    Live events are fun. Concerts, sporting events, make lifelong memories enjoying live events with friends and family. Companies spend over $600 billion each year taking clients and prospects to events because it works. At TicketManager, we get to work in an industry we love: Live events that bring people together and make memories. The world's best companies...


  • Mesa, United States TicketManager Full time

    Job DescriptionJob DescriptionLive events are fun.   Concerts, sporting events, festivals….we make lifelong memories enjoying live events with friends and family.   Companies spend over $600 billion each year taking clients and prospects to events because it works. At TicketManager, we get to work in an industry we love: Live events that bring people...


  • Mesa, United States DSV Full time

    If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying. - Job area: Customer Service**DSV - Global transport and logistics** In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to...


  • Mesa, United States Acumen LLC Full time

    **ABOUT THE COMPANY** Acumen, LLC. is one of the nation's leading fiscal agents offering a portfolio of innovative financial management services backed by superior customer service. Our passion is to help people lead independent lives through exceptional participant-directed programs. Acumen is a great place to work. Our employees make a positive difference...


  • Mesa, United States TruTeam Full time

    Searching for an energetic operational support professional who enjoys wearing multiple hats to manage our busy branch office! If you are a reliable, well-organized person who can handle day-to-day operations with a focus on efficiency and time manag Support Specialist, Operations, Specialist, Operation, Support Professional, Manufacturing, Construction,...


  • Mesa, United States SureTemp - Service Experts Full time

    **SureTemp Air Conditioniong** 7931 E Pecos Rd, Mesa, AZ 85212. **Why You Should Join the Service Experts Team?** Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth.** Join us and become an...

  • Battery Specialist

    2 months ago


    Mesa, United States Two Roads Professional Resources, Inc. Full time

    And scope: The Battery Specialist - Customer Service Rep is responsible for handling an array of front-facing duties. Some of these tasks including interacting with customers over the phone, in person, and/or via email and social media. Throughout al Customer Service, Specialist, Battery, Retail, Staffing, Customer


  • Mesa, United States BLS Sales and Marketing, LLC Full time

    **Job Overview**: We seek a highly motivated and customer-focused Inside Sales Support Specialist to join our team. This role offers significant growth potential to evolve into a field sales position within our company driving sales initiatives. As an Inside Sales Support Specialist, you will be responsible for providing exceptional customer support,...


  • Mesa, Arizona, United States Service Experts Full time

    SureTemp Air Conditioniong7931 E Pecos Rd, Mesa, AZ 85212.Why You Should Join the Service Experts Team?Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERTService Experts...


  • Mesa, Arizona, United States Service Experts Full time

    SureTemp Air Conditioniong7931 E Pecos Rd, Mesa, AZ 85212.Why You Should Join the Service Experts Team?Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERTService Experts...

  • Customer Support

    6 days ago


    Mesa, United States Abacus Service Corporation Full time

    Overview: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative. As a Customer Support Representative, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction with our products and services. **Responsibilities**: - Handle inbound and...


  • Mesa, United States Acumen Llc Full time

    **ABOUT THE COMPANY** Acumen, LLC. is one of the nation's leading fiscal agents offering a portfolio of innovative financial management services backed by superior customer service. Our passion is to help people lead independent lives through exceptional participant-directed programs. Acumen is a great place to work. Our employees make a positive difference...