Advancement Operations Associate

3 weeks ago

Minneapolis, United States Dunwoody College of Technology Full time
Job Details Job Location Dunwoody College of Technology - Minneapolis, MNPosition Type Full Time &nbspSalary Range $22.00 - $27.00 HourlyTravel Percentage NoneJob Shift DayJob Category Other Description

POSITION OVERVIEW

The Advancement Operations Associate plays a crucial role in supporting the data, gift processing, and operations functions of the Institutional Advancement (IA) team. This role is responsible for database maintenance, gift processing, donor acknowledgments, document management, and other operational tasks that contribute to the overall success of fundraising and donor relations efforts. This position reports to the Manager of Advancement Operations.

POSITION RESPONSIBILITIES/FUNCTIONS

Data Administration

  • Enter new donor, prospect, and alumnus records into the database and make updates as needed and/or requested, utilizing online tools for information not readily available.

  • Work with Advancement Operations team to create and maintain data-related process and procedure documentation.

  • Assist the Events Coordinator in entering online event registrants into the database and tracking invitee responses as they are received.

  • Continuously improve overall data quality by working with the Advancement Operations team to identify and correct data inconsistencies and inform revisions to workflows and database practices.

  • Proactively learn existing and newly released functions of the Raiser's Edge NXT database and other tools to remain at the forefront of technological advancements.

  • Assist in training staff on policies and processes, as well as the use of the database.

Gift Processing

  • Process gifts and pledge commitments received via mail, online, wire transfer, stock, etc. with accuracy, completeness, and timeliness.

  • Evaluate gift documentation, conduct research on gifts, and communicate with relevant staff before finalizing entry, when necessary.

  • Produce and send receipts, standard acknowledgements, and year-end tax statements.

  • Produce and distribute gift reports to the Accounting department to reconcile fundraising totals and gift deposits.

  • Process monthly pledge reminders.

Operations Support

  • Assist in managing electronic and hard-copy filing systems, adhering to data management policies. Scan, sort, and file documents and other materials. Perform routine maintenance on filing systems. Ensure confidentiality and security of all files and records.

  • Order and maintain mailing supplies for IA.

  • Assist with and attend Institutional Advancement events, including occasional evening and off-campus events.

  • Assist Development team with preparing and sending small mailings.

  • Serve as an ambassador for Institutional Advancement and the College, supporting our mission, and providing additional administrative support as needed.

Essential Functions

  • Ability to work 40 hours a week.

  • Ability to talk on the phone.

  • Exercise discretion, maintain confidentiality, and safeguard sensitive information with the utmost care and integrity.

  • Excellent written and verbal communication skills including ability to communicate effectively with students, faculty, staff, Board of Trustees, and other external constituents.

  • Strong attention to detail and accuracy.

  • Strong organizational skills.

  • Thoughtful approach to problem-solving and follow through with results.

  • Adaptability and ability to work independently, prioritizing and taking initiative, as well as an invested member of our team.

  • Ability to work with and communicate effectively with people from all backgrounds and at all levels to build positive working relationships.

  • Ability to work a flexible schedule including select evenings and weekends to meet college business needs.

  • Must be goal and team oriented to build positive working relationships, and conduct business with attention to ethical considerations, and school/accreditation guidelines.

  • Ability to work independently.

  • Must have strong organizational skills.

  • Must have strong networking skills.

  • Consistently displays the highest levels of integrity.

  • Ability to prioritize and manage competing priorities.

  • Ability to work a flexible schedule including select evenings and weekends to meet college business needs.

  • Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from employees and students.

CORE COMPETENCIES

  • Strategic Skills: Has the functional and technical knowledge and skills to do the job at a high level. Makes good decisions. Provides sound advice and solutions. Provides honest and in-depth analysis on problems and issues.

  • Operating Skills: Makes timely decisions. Accepts responsibility for tasks and meets objectives and measures. Documents process, progress, and results. Is committed to continuous improvement. Works toward the most efficient and effective work processes.

  • Courage: Has difficult conversations as necessary. Approaches interpersonal issues or situations quickly and directly.

  • Energy and Drive: Is action oriented and full of energy for challenging tasks/issues. Is constantly and consistently one of the top performers. Steadfastly pushes self and others for results.

  • Organizational Positioning Skills: Can maneuver through complex situations effectively. Is sensitive to how people and organizations function.

  • Personal/Interpersonal Skills: Builds constructive and effective relationships. Is dedicated to meeting the expectations and requirements of internal and external stakeholders. Adheres to Dunwoody's core values. Is widely trusted - Keeps confidences and admits mistakes. Practices attentive and active listening. Is personally committed to and actively works to continuously improve.

Qualifications

  • Minimum of two years of experience in a professional non-profit office environment, or equivalent.

  • Familiar with Microsoft 365 Office Suite

  • Proficiency in database administration (Raiser's Edge NXT a plus) and ability to adopt new tools and technologies.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the organization.

We value diversity and encourage applications from all qualified candidates. We understand you might not have direct experience with every listed responsibility, but if you have the skills and are a quick learner, we want to hear from you and welcome your application as well.

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