Senior IT Infrastructure Program Manager
2 weeks ago
Prepare and deliver Customer program plans to ensure accurate expectations are set and advise Customers of any critical project Milestones.
Provide and arrange support across regions for global programs.
Lead the project team (as the overall primary point of contact) throughout a Customer Program lifecycle and ensure that all key Milestones are met.
Ensure that project delivery activities are coordinated between all the Key Stakeholders.
Ensure that a clean hand-over to the Customer & Service Management team at the close of each project is facilitated.
Capture Customer business priorities, critical information & agree project plan.
Ensure that service activations are scheduled & facilitated with the Customer.
Coordinate, host and attend virtual team meetings with Customers, account teams, and internal groups.
Proactively provide the Customer, Sales Rep(s) & Service Manager with frequent project progress reports, highlighting Risks, Actions, Issues &/or Dependencies (written & verbal as appropriate).
Provide project dashboard reports to key internal & Customer stakeholders.
Assess, record & mitigate risks / dependencies against project on-time delivery, quality &/or budget.
Lead cross functional teams to take preventative (& corrective) action on any project related issues and escalate as required to ensure Customer requirements and due dates are met.
Ensure that programs are documented to a high standard, communicated and agreed with the Customer according to the Project Managem Serves as the primary point of contact and takes accountability for service delivery.
Manages and coordinates with Microsoft Project Manager for the overall project delivery.
Serves as the point of contact for contract extensions, personnel matters, and billing.
Collaborates with Microsoft Project Manager for resource allocation, risk. management, engagement priorities, and communication to executive management.
Collaborates with the Microsoft project manager on progress tracking and reporting.
Collaborates with the Microsoft project manager to remove impediments that affect the progress of the team.
Coordinates decisions within three business days, or according to an otherwise agreed-upon timeline.
Assists with management of the backlog.
Facilitates sprint planning, regular standup meetings, sprint reviews, and sprint retrospectives.
Serves as the primary point of contact and takes accountability for service delivery.
Manages and coordinates with Microsoft Project Manager for the overall project delivery.
Serves as the point of contact for contract extensions, personnel matters, and billing.
Collaborates with Microsoft Project Manager for resource allocation, risk management, engagement priorities, and communication to executive management.
Assists with management of the backlog.
Facilitates sprint planning, regular standup meetings, sprint reviews, and sprint retrospectives.
Takes responsibility for capturing and managing success expectations.
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Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task
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