Customer Service Representative I

4 weeks ago


Virginia, United States CorVel Corporation Full time

The Customer Service Representative is responsible for addressing client and/or provider inquiries via email, fax, telephonic, or written correspondence ensuring adherence to contractual and state guidelines as well as client instructions.

This is a remote position, however, must live in or near Richmond/Glen Allen, VA.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

  • Answer phone calls, return phone calls
  • Answer emails from clients, providers and internal referring offices
  • Review previous history of the provider in MedCheck, Scheck and SalesCloud
  • Consult with Supervisor or other departments to clarify answers to inquiries
  • Contact provider to discuss findings at the appropriate level
  • Maintain reports and spreadsheets as needed
  • Requires punctual and consistent attendance
  • Additional duties as assigned

KNOWLEDGE & SKILLS:

  • Knowledge of Workers Compensation fee schedules and regulations
  • Effective oral, and written and communication skills
  • Good organizational skills and ability to multitask
  • Detail Oriented
  • Proficiency with Microsoft applications
  • Medical terminology and coding knowledge

EDUCATION & EXPERIENCE:

  • High school diploma or equivalent
  • Customer service experience working in the Managed Care and Benefit Administration industries

PAY RANGE:

CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time.

For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process.

Pay Range: $13.31 - $20.50 per hour

A list of our benefit offerings can be found on our CorVel website: CorVel Careers | Opportunities in Risk Management

ABOUT CORVEL:

CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers' compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT).

A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.

CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

#LI-Remote



  • Virginia Beach, United States PSI Virginia Beach Full time

    Job DescriptionJob DescriptionA thriving Customer Service and Sales firm, Prolific Solutions is a dynamic team that serves the Virginia Beach community with the best service options in the region. We are a regional team of innovators, inspired entrepreneurs, and goal achievers. Our mission statement holds to the leadership team we have in place. We need our...


  • Virginia Beach, United States PSI Virginia Beach Full time

    Job DescriptionJob DescriptionA thriving Customer Service and Sales firm, Prolific Solutions is a dynamic team that serves the Virginia Beach community with the best service options in the region. We are a regional team of innovators, inspired entrepreneurs, and goal achievers. Our mission statement holds to the leadership team we have in place. We need our...


  • Virginia Beach, United States PSI Virginia Beach Full time

    Job DescriptionJob DescriptionA thriving Customer Service and Sales firm, Prolific Solutions is a dynamic team that serves the Virginia Beach community with the best service options in the region. We are a regional team of innovators, inspired entrepreneurs, and goal achievers. Our mission statement holds to the leadership team we have in place. We need our...


  • Virginia Beach, United States David's Bridal Full time

    BEST. JOB. EVER! Minimal weekday hours required (join for weekends only!) Generous Team Member discount $400 bonus for every referral hired with NO LIMIT* Competitive hourly pay rates & team bonus Get Paid Early! *Additional terms and conditions apply. At David's Bridal, we empower our customers and our employees to stay true to their dreams and find...


  • Virginia Beach, Virginia, United States Fleetcor Technologies Full time

    If you love helping people and are customer-centric, we want to meet youWe are looking for a customer-oriented, experienced and motivated Customer Service Representative to join our marketing team If you love helping people and are customer-centric, we want to meet you As a Customer Service Representative you have to be able to put yourself in the customers'...


  • Virginia Beach, United States REI Management Services LLC Full time

    We are a telecommunication-based consulting sales and marketing firm. We help our client's popular household brands maximize their profitability and increase their overall brand exposure through innovative and creative revenue capabilities.We are looking for a self-starter entry-level Customer Service Representative to assist with our firm's strategic and...


  • Virginia Beach, United States REI Management Services LLC Full time

    We are a telecommunication-based consulting sales and marketing firm. We help our client’s popular household brands maximize their profitability and increase their overall brand exposure through innovative and creative revenue capabilities. We are looking for a self-starter entry-level Customer Service Representative to assist with our firms strategic and...


  • Virginia Beach, United States REI Management Services LLC Full time

    We are a telecommunication-based consulting sales and marketing firm. We help our client’s popular household brands maximize their profitability and increase their overall brand exposure through innovative and creative revenue capabilities. We are looking for a self-starter entry-level Customer Service Representative to assist with our firm's strategic and...


  • Virginia Beach, United States REI Management Services LLC Full time

    We are a telecommunication-based consulting sales and marketing firm. We help our clients popular household brands maximize their profitability and increase their overall brand exposure through innovative and creative revenue capabilities. We are looking for a self-starter entry-level Customer Service Representative to assist with our firm's strategic and...


  • Virginia Beach, United States REI Management Services LLC Full time

    We are a telecommunication-based consulting sales and marketing firm. We help our clients popular household brands maximize their profitability and increase their overall brand exposure through innovative and creative revenue capabilities. We are looking for a self-starter entry-level Customer Service Representative to assist with our firm's strategic and...


  • Virginia Beach, United States DBS Staffing Services, Inc. Full time

    Job DescriptionJob DescriptionDBS Staffing Services, Inc. is currently seeking a motivated and customer-focused Customer Service Representative to join our team. As a family-owned staffing company, DBS is dedicated to connecting talented individuals with reputable organizations in need of reliable and skilled employees. The Customer Service Representative...


  • Virginia Beach, United States DBS Staffing Services, Inc. Full time

    DBS Staffing Services, Inc. is currently seeking a motivated and customer-focused Customer Service Representative to join our team. As a family-owned staffing company, DBS is dedicated to connecting talented individuals with reputable organizations in need of reliable and skilled employees. The Customer Service Representative will be the main point of...


  • Virginia Beach, United States DBS Staffing Services, Inc. Full time

    Job DescriptionJob DescriptionDBS Staffing Services, Inc. is currently seeking a motivated and customer-focused Customer Service Representative to join our team. As a family-owned staffing company, DBS is dedicated to connecting talented individuals with reputable organizations in need of reliable and skilled employees. The Customer Service Representative...


  • Virginia Beach, United States DBS Staffing Services, Inc. Full time

    DBS Staffing Services, Inc. is currently seeking a motivated and customer-focused Customer Service Representative to join our team. As a family-owned staffing company, DBS is dedicated to connecting talented individuals with reputable organizations in need of reliable and skilled employees. The Customer Service Representative will be the main point of...


  • Virginia Beach, United States Great Atlantic Management Full time

    Job DescriptionJob DescriptionSalary: $17We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide information, and attempt to resolve any emerging problems that our customers might face. The ideal CSR is professional and maintains a great attitude while on the phone with the...


  • Virginia Beach, United States Performance Collision Centers Full time

    **Customer Service Representative** May 3, 2021 by **Job Title: Customer Service Representative Location: Virginia Beach, VA** Performance Collision Centers 2021-05-03 Performance Collision Centers is one of the fastest-growing collision repair company on the east coast. We want to exceed our customers expectations with a simple, worry-free, top-notch...


  • Virginia Beach, United States Performance Collision Centers Full time

    **Customer Service Representative** May 3, 2021 by **Job Title: Customer Service Representative Location: Virginia Beach, VA** Performance Collision Centers 2021-05-03 Performance Collision Centers is one of the fastest-growing collision repair company on the east coast. We want to exceed our customers expectations with a simple, worry-free, top-notch...


  • Virginia Beach, United States stihlcareers.com Full time

    ** Customer Service Representative** 31852 **Purpose** As a family-owned company, its the people who continue to make STIHL a successful, world-class brand. STIHL is seeking a highly motivated, ambitious Inside Sales Representative to join our Customer Service Team at STIHLs corporate headquarters in Virginia Beach! This person will handle incoming customer...


  • Virginia Beach, United States stihlcareers.com Full time

    ** Customer Service Representative** 31852 **Purpose** As a family-owned company, its the people who continue to make STIHL a successful, world-class brand. STIHL is seeking a highly motivated, ambitious Inside Sales Representative to join our Customer Service Team at STIHLs corporate headquarters in Virginia Beach! This person will handle incoming customer...


  • Virginia Beach, United States Madden Insurance Agency LLC Full time

    Job DescriptionJob DescriptionSeeking an Insurance customer service representative for our personal lines insurance department. Provide support for our property and casualty policy holders. Process policy changes and payments, data entry, claims reporting.P&C Insurance License preferred 1 to 3 years related insurance experience preferred Computer skills...