Guest Service Representative
4 weeks ago
Job Category Rooms & Guest Services Operations
Location Courtyard Detroit Downtown, 333 East Jefferson Ave, Detroit, Michigan, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
Welcome To Our Family
As a world-class leader in the travel industry, there’s no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. Here, you will find a place where your personality and ideas are as appreciated as the work you do. Each day will open your mind to a world of possibilities, growth opportunities and the chance to meet people from all corners of the globe.The Impact You’ll Make
No matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence. What You’ll Do
- Organize, confirm and process guest check-ins/ check-outs and adapt for any changes
- Secure payment, verifying and adjusting billing as needed
- Provide guests with room and hotel information, directions, amenities and local interests
- Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff
- Complete cashier and closing reports, counting the bank at the end of each shift securely
- Accept and record wake-up calls, delivering to the right department
- Communicate any emergency, lost item or theft to proper security staff and/or authorities
- Keep contingency lists in case of emergency and communicate any necessary messages
Perks You Deserve
We’ll support you in and out of the workplace by offering:
- Team-spirited coworkers
- Encouraging leadership
- Support to live a life of wellbeing and happiness
- Opportunities to serve and give back to the community
- Discounts on hotel rooms, gift shop items, food and beverage
- Recognition programs
What We’re Looking For
- A warm, people-oriented demeanor
- A team-first attitude
- A gift for paying attention to the smallest details
This role requires compliance with quality assurance expectations and standards. You may be required to stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.You’re Welcomed Here
Our highest priority is making you feel as welcome as our guests. We want you to feel comfortable being yourself and to know you’re important to us. You’ll make an impact in your role, and for that, you’ll be appreciated and valued.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, Begin your purpose, Belong to an amazing global team, and Become the best version of you.
Source: Hospitality Online
-
Guest Service Representative
1 day ago
Detroit, United States Marriott International Full timeAdditional Information Pay: $17.65/hour, Looking for open availability. Job Number 24072829 Job Category Rooms & Guest Services Operations Location Detroit Marriott at the Renaissance Center, 400 Renaissance Dr W, Detroit, Michigan, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management Welcome to...
-
Guest Service Representative
3 weeks ago
Detroit, United States Marriott International Full timeJob Number 24075605 Job Category Rooms & Guest Services Operations Location Courtyard Detroit Downtown, 333 East Jefferson Ave, Detroit, Michigan, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management Welcome to our family As a world-class leader in the travel industry, there's no better place to...
-
Guest Service Representative
4 weeks ago
Detroit, Michigan, United States Courtyard Detroit Downtown Full timeJob Number Job Category Rooms & Guest Services OperationsLocation Courtyard Detroit Downtown, 333 East Jefferson Ave, Detroit, Michigan, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementWelcome To Our FamilyAs a world-class leader in the travel industry, there's no better place to make your mark. If you...
-
Guest Service Representative
4 weeks ago
Detroit, Michigan, United States Marriott Full timeJob Number Job Category Rooms & Guest Services OperationsLocation Courtyard Detroit Downtown, 333 East Jefferson Ave, Detroit, Michigan, United StatesSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementWelcome to our familyAs a world-class leader in the travel industry, there's no better place to make your mark. If you have the...
-
Guest Service Representative
2 days ago
Detroit, Michigan, United States Detroit Marriott at the Renaissance Center Full timeAdditional Information Pay: $17.65/hour, Looking for open availability.Job Number Job Category Rooms & Guest Services OperationsLocation Detroit Marriott at the Renaissance Center, 400 Renaissance Dr W, Detroit, Michigan, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementWelcome To Our FamilyAs a...
-
Guest Service Representative
1 day ago
Detroit, Michigan, United States Marriott International Full timeAdditional Information Pay: $17.65/hour, Looking for open availability.Job Number Job Category Rooms & Guest Services OperationsLocation Detroit Marriott at the Renaissance Center, 400 Renaissance Dr W, Detroit, Michigan, United States VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementWelcome to our familyAs a...
-
Guest Service Representative
1 day ago
Detroit, United States Marriott International Inc Full timeAdditional Information Pay: $17.65/hour, Looking for open availability. Job Number 24072829 Job Category Rooms & Guest Services Operations Location Detroit Marriott at the Renaissance Center, 400 Renaissance Dr W, Detroit, Michigan, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management Welcome to our...
-
Guest Service Agent
2 days ago
Detroit, United States Sonesta International Hotels Full timeJob Description Summary The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems...
-
Guest Services Staff
1 month ago
Detroit, Michigan, United States teamworkonline Full timeFor more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises,...
-
Customer Service Representative
1 week ago
Detroit, United States Planet Fitness Full timeBenefits: 401(k) 401(k) matching Dental insurance Employee discounts Health insurance Opportunity for advancement Profit sharing Training & development Vision insurance Wellness resources We are seeking a Customer Service Representative to join our team!Please watch this video to get an understanding of...
-
Guest Services
1 day ago
Detroit, United States Ilitch Full timeJob Summary: The Comerica Park Guest Service Staff delivers optimum service to fans in a friendly, pleasant and professional manner, through various contact points. They provide fans with correct and accurate information, problem resolution, and positive experiences. Key Responsibilities: * Communicates clearly and politely to guests' information...
-
Customer Service Representative
1 week ago
Detroit, United States General Linen and Uniform Service Full timeJob DescriptionJob DescriptionThis position is located in Detroit, MI, USA. We are seeking a Customer Service Representative to join our team! You will perform administrative functions in a small office to help drive company success.Responsibilities:Administrative and office support activities for the sales departmentPlan and schedule appointments and...
-
Patient Services Representative
2 days ago
Detroit, United States Wayne Health Services Inc Full timeAbout Us: Serving one million patients and their families annually. Advancing medical knowledge, technologies and practices. Developing and educating the next generation of exceptional health care professionals. With more than 100 locations in hospital-based clinics, outpatient health and specialty care centers, we provide the most advanced medicine and...
-
Guest Services Ambassador
9 hours ago
Detroit, United States Aparium Hotel Group Full timeReports to Director of Rooms and Guest Service Managers; position is non-exempt WHO WE ARE Hotels done differently. It’s not just a slogan or catchphrase, it is who we are in everything we do. We believe in the power of People, Place and Character; ensuring our properties are a place where individuals are valued and celebrated as a tribute to the...
-
Guest Service Agent Front Desk
7 days ago
Detroit, United States Motor City Casino Hotel Full timeJoin the best game in town! You already know that MotorCity Casino Hotel is a great place to play. Now you can join the team that makes this a great place to work, too. As Guest Service Agent Front Desk, you'll provide exceptional customer service to all our guests. You'll manage guest check-in and check-out activities according to company policies and...
-
Guest Experience Agent
2 days ago
Detroit, United States Sage Hospitality Full timeWhy us?Shinola Hotel is seeking a Guest Experience Agent to create timeless memories and quality experiences for guests and associates alike. The world's first Shinola Hotel is Detroit's new living room. What started as a watch company has transformed into a luxury brand that creates a lasting impact on visitors and locals alike, with products and services...
-
Guest Experience Agent
1 day ago
Detroit, Michigan, United States Sage Hospitality Group Full timeWhy us?Shinola Hotel is seeking a Guest Experience Agent to create timeless memories and quality experiences for guests and associates alike.The world's first Shinola Hotel is Detroit's new living room. What started as a watch company has transformed into a luxury brand that creates a lasting impact on visitors and locals alike, with products and services...
-
Guest Service Agent Front Desk
7 days ago
Detroit, United States Motor City Casino Hotel Full timeJoin the best game in town! You already know that MotorCity Casino Hotel is a great place to play. Now you can join the team that makes this a great place to work, too. As Guest Service Agent Front Desk, you'll provide exceptional customer service to all our guests. You'll manage guest check-in and check-out activities according to company policies and...
-
Guest Services | The Fillmore Detroit
1 day ago
Detroit, United States LIVE NATION ENTERTAINMENT INC Full timeJob Summary: WHO ARE WE? Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live...
-
Guest Services | The Fillmore Detroit
2 days ago
Detroit, United States House of Blues Full timeJob Summary: WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live...