Confirmations Agent

1 month ago


Orlando, United States Bluegreen Vacations Full time

Bluegreen Vacations Regional Office, located in Orlando, FL, is seeking a motivated and guest friendly Confirmation Agent. As a Confirmation Agent, your primary responsibility will be to confirm upcoming arrival dates for guests traveling on marketing getaways, while providing world-class guest service and satisfaction. We are looking for individuals who will respond to our owners and future owners’ needs, with a focus on increased show rated and decreased disqualification rates. Utilizing excellent communication and critical thinking skills is a must.

Compensation: $15.00 per hour plus commission

Schedule: Monday through Friday, 12:30pm - 9pm and occasional Saturdays based on business needs.

This is an in-office position

Responsibilities:

  • Place outbound calls to guests 21 days prior to their arrival date to complete final confirmation of their arrival and ensure eligibility.
  • Receive inbound calls from guests wishing to confirm their reservation and verify eligibility.
  • Reserve, cancel, and reschedule reservations as necessary.
  • Problem solve and provide world-class customer service.
  • Upsell vacation enhancements, such as accommodation upgrades, extra nights, attraction tickets, etc. when available.

Qualifications:

  • High school diploma or equivalent (GED)
  • Strong written, verbal, and interpersonal communication skills
  • Computer proficient
  • Excellent customer service and listening skills
  • Must be able to multi-task and work in a fast-paced environment, handling multiple systems at once
  • Must be able to work evenings, weekends, and holidays
  • Sales, customer service, hospitality, and/or call center experience a plus

Benefits You Will Enjoy:

  • Unlimited Income Potential: You will earn base pay + uncapped commissions
  • Paid training: You will earn as you learn to be a Bluegreen vacation specialist and brand ambassador.
  • Career Growth: We believe in developing our current talent, we promote within.
  • Fantastic benefits package: We offer several Medical/Dental/Vision plans, Education Assistance, 401k (company match), and many more benefits
  • Work/Life Balance: You will receive generous paid-time off and we offer flexible hours. Full time and part time opportunities are available. We are a highly philanthropic and socially responsible organization
  • Amazing discounts: Hotels, retailers, car rentals, theme parks, and much more

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