Clinic Liaison

Description

The Clinic Liaison is responsible for assisting with staffing needs, handling equipment repairs and facility issues.

This is a full-time position working M-F from 8:30 am - 5:00 pm out of our Colon & Rectal Surgery Associates location in Maplewood.

A $2,000.00 sign-on bonus will be offered. The bonus will be paid in three installments; the first installment of $500.00 will be paid out on the pay period after completing 3 months, the second installment of $500.00 will be paid out on the pay period after completing 6 months, and the final installment of $1,000.00 will be paid out on the pay period after completing 12 months of employment. Internal applicants are not eligible for the sign-on bonus.

Colon & Rectal Surgery Associates is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare. We have a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts and more.

Essential Functions:

• Process and approve staff timecards including Paid Time Off (PTO) requests
• Monitor work logs and distribution of work to staff
• Provide input and examples on employee performance to manager to include on employee performance reviews and other performance management needs
• Monitor phone queues and ask for help when hold times are too long
• Assist in organizing CRSAL-provided lunches
• Act as first contact for vendors such as linens and hazardous waste
• Obtain information and attempt to resolve patient complaints (including HIPAA concerns such as patient received another patient's colonoscopy prep) and IT issues (EMR/OBERD problem solving). Escalate to Regional Manager for any follow up needed.
• Handle cleaning issues and temperature control
• Order medical and office supplies
• Send equipment out for repair and obtain approval of quotes before the repairs are completed
• Any and all other duties as assigned
• Refer to applicable job description (e.g., Patient Service Representative, Clinic Assistant, etc.)

Education and Experience Requirements:

• High School Diploma/Equivalent
• Experience in healthcare setting required
• Refer to applicable job description for other requirements

Essential Requirements:

Ability to:

• Comply with company policies, procedures, practices and business ethics guidelines.
• Complete job required training.
• Comply with all applicable laws and regulations, (e.g., HIPAA, Stark, OSHA, employment laws, etc.)
• Demonstrate prompt and reliable attendance
• Work in the clinic/office during business hours
• Travel independently throughout the clinic/office (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required
• Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines
• Communicate and interact in a respectful and professional manner
• Prioritize workload while being flexible to meet the expectations of the daily operations
• Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
• Understand and execute a variety of instructions
• Effectively operate equipment and communicate on and operate the phone system
• Work independently with minimal supervision
• Travel to other work locations, if required

Performance Expectations - i-Health's Core Values:

• Integrity - Do the right thing and take responsibility for what you do and say
• Service - Consistently contribute to deliver an exceptional experience
• Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations
• Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness
• Teamwork - Be a part of the whole; support each other positively

Environmental Conditions:

• Clinic/office setting

Notes

• Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.
• This position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.

Infinite Health Collaborative (i-Health) is an Equal Employment/Affirmative Action employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.

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