Retail Print and Client Services Supervisor

4 weeks ago

Berkeley, United States Office Depot General Full time

Overview

At Office Depot and Office Max, every leader is responsible for growing total sales and services within the location. The Print and Client Services Supervisor is a full-time role and the person in this position will have ownership of the Print and Client Services area while simultaneously collaborating with the management team to drive customer satisfaction, community outreach and in store events for small and medium business. S/he is expected to quickly build ongoing client centric relationships and become a trusted expert by utilizing Office Depot’s advanced selling skills and certification programs, and product knowledge in Print and Services and throughout the store to meet clients’ needs.  
 

Is responsible for overseeing the daily activities of print services:  providing guidance, training and direction within the Print area to ensure clients experience the highest level of service.  
Print and Client Services Supervisor will also be a ‘Key Carrier’, and while functioning in this role, will be considered the Client Engagement Lead.   Primary Key Performance Indicator (KPI) is customer satisfaction and related results, such as Net Promoter Score (NPS). Demonstrates a passion for the brand, print services and solutions, and other products and services offered to our customers.  
 

The Print and Client Services Supervisor will utilize the Company’s proven sales principles   and   take the opportunity to develop Sales Advisors, Service Advisors and Solutions Advisors with these same principles. The essential functions of this position may require you to consent to periodic comprehensive background checks conducted by a third-party.


Primary Responsibilities: 

 

  • Oversees the Print function to ensure efficient operation while driving overall store sales. 
  • Operates and trains associates on all equipment within the Print Services area to maintain efficient production and ensure client orders are completed correctly and on-time, to include determining if RPC (Regional Print Center) should be used, per established guidelines. 
  • Effectively utilizes communication tools to request assistance within the Print Services area, and to coordinate the appropriate service for all customers throughout the store.  
  • Responsibilities as an External Key Carrier include but are not limited to ensuring the safety and security of the building and associates during the absence of the management team. Performing opening or closing responsibilities. This includes driving awareness of key performance indicators, providing leadership to improve results, activation/deactivation of the store’s alarm system, and processes for opening or closing the store. 
  • Routinely reviews cash handling, cashier and merchandise error logs, register voids, tax exemption and all related cash office audits.  
  • Consistently maintains store and print department appearance to company guidelines and keeps a neat, clean, well-stocked environment. Adheres to all standards related to signage labeling and merchandise presentation.
  • Drives positive customer satisfaction levels and provides effective training to associates to enhance the customer experience. Collaborates on community outreach initiatives and coordinating in store events with small and medium businesses to increase foot traffic and client/customer retention. 
  • Works to continually develop personal selling skills and product knowledge through sales and service tools provided. 
  • Ensures compliance with company policies, procedures and practices; and supports the company’s loss prevention efforts

 

Education & Experience:

 

 

  • High School diploma or equivalent education preferred
  • Minimum 3 year experience in related field
  • Experience and/or training in related field
  • Experience in Print Center Operations preferred
  • Must be the subject matter expert in the Print Services area
  • Must possess advanced selling skills
  • Must possess strong interpersonal and communication skills, which are necessary to establish a selling relationship with customers
  • Must be adaptable to a changing environment
  • Must be able to coach and train others in a professional environment
  • Possess excellent verbal and written communication skills
  • Must possess the ability to use technology applicable to role, and to access information necessary to complete daily responsibilities
  • Must possess ability to process information/merchandise through POS register system
     

 

About The ODP Corporation: The ODP Corporation (NASDAQ:ODP) is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, a B2B digital procurement solution, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC; ODP Business Solutions, LLC; Veyer, LLC; and Varis, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day.

 

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned.

 

Pay, Benefits & Work Schedule: You will be eligible to participate in the Retail Store Hourly Management Incentive a program measured on Store-level Metrics; paid in accordance with the Incentive Plan terms and conditions. The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization For immediate consideration for this exciting position, please click the Apply Now button. 

Minimum Pay 18.77 Maximum Pay 21.73

 

How to Apply: Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.

 

Equal Employment Opportunity: The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance.  

 

 

  • Retail Print and Client Services Supervisor

    3 weeks ago

    Berkeley, California, United States Office Depot General Full time

    Overview At Office Depot and Office Max, every leader is responsible for growing total sales and services within the location. The Print and Client Services Supervisor is a full-time role and the person in this position will have ownership of the Print and Client Services area while simultaneously collaborating with the management team to drive customer...

  • Retail Print and Client Services Supervisor

    4 weeks ago

    Berkeley, California, United States Office Depot General Full time

    Overview At Office Depot and Office Max, every leader is responsible for growing total sales and services within the location. The Print and Client Services Supervisor is a full-time role and the person in this position will have ownership of the Print and Client Services area while simultaneously collaborating with the management team to drive customer...

  • Retail Print Supervisor

    5 days ago

    Berkeley, United States Office Depot Full time

    **Overview** As a Retail Print Supervisor at Office Depot, Inc., you will play a pivotal role in driving print sales and service growth within our store. Your enthusiasm and expertise in print services will help us create and nurture a vibrant sales culture, enhance our store's visual and merchandising standards for print products, and prioritize...

  • Print Supervisor

    6 days ago

    Berkeley, United States Office Depot OfficeMax Full time

    As a Retail Print Supervisor at Office Depot, Inc., you will play a pivotal role in driving print sales and service growth within our store. Your enthusiasm and expertise in print services will help us create and nurture a vibrant sales culture, enhance our store's visual and merchandising standards for print products, and prioritize unparalleled client...

  • Client Relations Coordinator

    2 weeks ago

    Berkeley, United States Ingram Content Group Full time

    Job DescriptionJob DescriptionJob DescriptionIngram Content Group (ICG) is hiring a Client Relations Coordinator to join our Publishers Group West (PGW) team in Berkeley, CA.  In this role, you work with the Client Manager(s) as a primary contact for a group of PGW publisher clients in support of established sales and marketing goals. Additionally, you...

  • Client Relations Coordinator

    3 weeks ago

    Berkeley, United States Ingram Content Group Full time

    Job DescriptionJob DescriptionJob DescriptionIngram Content Group (ICG) is hiring a Client Relations Coordinator to join our Publishers Group West (PGW) team in Berkeley, CA.  In this role, you work with the Client Manager(s) as a primary contact for a group of PGW publisher clients in support of established sales and marketing goals. Additionally, you...

  • Retail Consultant

    5 days ago

    Berkeley, California, United States Aesop Retail PTY LTD Full time

    Retail Consultant at Aesop in Berkeley (Part-Time)Join the Aesop team and be part of a global retail organization that focuses on professional development and inclusive environments. For over 35 years, Aesop has been dedicated to creating high-quality skin, hair, and body care products sourced from the finest ingredients.Role Purpose:Engage with customers,...

  • Print and Quick Design

    4 weeks ago

    Berkeley, California, United States Copy Central Full time

    Are you a creative problem-solver who enjoys helping customers? Copy Central is looking for a Print and Quick Design team member to join our friendly team in Berkeley. In this role, you will assist customers with their printing and graphic design needs. Responsibilities include liaising with customers, providing excellent customer service, creating graphic...

  • Print and Quick Design

    3 weeks ago

    Berkeley, California, United States Copy Central Full time

    Are you a creative problem-solver who enjoys helping customers? Copy Central is looking for a Print and Quick Design team member to join our friendly team in Berkeley. In this role, you will assist customers with their printing and graphic design needs. Responsibilities include liaising with customers, providing excellent customer service, creating graphic...

  • Part-time Retail Sales Associate

    4 weeks ago

    Berkeley, United States Office Depot Full time

    Job DescriptionAt Office Depot Inc., the Retail Sales Advisor is a part-time role providing exceptional customer service by performing duties as cashier, provides logistics support, stocking, restocking, down stocking, inventory control, cleaning the store, and protecting company assets. The Retail Sales Advisor will quickly build and maintain customer...

  • Part-time Retail Sales Associate

    3 weeks ago

    Berkeley, California, United States Office Depot General Full time

    Overview At Office Depot Inc., the Retail Sales Advisor is a part-time role providing exceptional customer service by performing duties as cashier, provides logistics support, stocking, restocking, down stocking, inventory control, cleaning the store, and protecting company assets. The Retail Sales Advisor will quickly build and maintain customer...

  • Part-time Retail Sales Associate

    4 weeks ago

    Berkeley, California, United States Office Depot General Full time

    Overview At Office Depot Inc., the Retail Sales Advisor is a part-time role providing exceptional customer service by performing duties as cashier, provides logistics support, stocking, restocking, down stocking, inventory control, cleaning the store, and protecting company assets. The Retail Sales Advisor will quickly build and maintain customer...

  • Part-time Retail Sales Associate

    4 weeks ago

    Berkeley, United States Office Depot General Full time

    Overview At Office Depot Inc., the Retail Sales Advisor is a part-time role providing exceptional customer service by performing duties as cashier, provides logistics support, stocking, restocking, down stocking, inventory control, cleaning the store, and protecting company assets.  The Retail Sales Advisor will quickly build and maintain customer...

  • Full Time Client Service Representative

    3 weeks ago

    Berkeley, United States Eagle Peak Solutions Inc. Full time

    Job Description Job Description We are seeking a Full Time Client Service Representative who is career-minded and possesses unmatched people skills. This is an entry-level opening NOT in a call center environment. As a result of clients placing a high value on the more personalized and direct approach and excellent customer service delivered by the customer...

  • Full Time Client Service Representative

    3 weeks ago

    Berkeley, United States Eagle Peak Solutions, Inc. Full time

    Job DescriptionJob DescriptionWe are seeking a Full Time Client Service Representative who is career-minded and possesses unmatched people skills. This is an entry-level opening NOT in a call center environment. As a result of clients placing a high value on the more personalized and direct approach and excellent customer service delivered by the customer...

  • Client Relations Manager

    2 months ago

    Berkeley, United States Ingram Content Group Full time

    Job Description is hiring a  Client Relations Manager to join our team in  Berkeley, CA . In this role, you will serve as the primary point of contact between Publishers Group West (PGW) and assigned client publishers. You’ll lead the ongoing business relationship, instruct clients on policies/procedures, and utilize book industry experience in...

  • Retail Sales Consultant

    4 weeks ago

    Berkeley, United States American Telephone and Telegraph Company Full time

    Enhance Your Experience Get a newer, better browser (it's free!) Ready for an A different browser will keep you connected to the full website experience and protect you from security risks. Enhance Your Experience Get a newer, better browser (it's free!) Ready for an A different browser will keep you connected to the full website experience and protect you...

  • Retail Sales Consultant

    3 weeks ago

    Berkeley, United States American Telephone and Telegraph Company Full time

    Enhance Your Experience Get a newer, better browser (it's free!) Ready for an A different browser will keep you connected to the full website experience and protect you from security risks. Enhance Your Experience Get a newer, better browser (it's free!) Ready for an A different browser will keep you connected to the full website experience and protect you...

  • Client Advisor

    4 weeks ago

    Berkeley, United States VinFast Full time

    Category Retail Number of Openings 1 Location Berkeley Full-Time/Part-Time Full-Time Exempt/Non-Exempt Non-Exempt Description The role of the store sales team is to provide a client experience consistent with the VinFast US brand and vision, engage with clients to generate brand and product excitement, and to guide clients through the process of...

  • Client Advisor

    3 weeks ago

    Berkeley, United States VinFast Full time

    Category Retail Number of Openings 1 Location Berkeley Full-Time/Part-Time Full-Time Exempt/Non-Exempt Non-Exempt Description The role of the store sales team is to provide a client experience consistent with the VinFast US brand and vision, engage with clients to generate brand and product excitement, and to guide clients through the process of...