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Regional Category Specialist, Orange

2 months ago

Orange, United States BevMo (Beverages & More) Full time
BevMo by Gopuff is seeking a Regional Category Specialist for our Retail Operations team.A Regional Category Specialist is responsible for overseeing a specific category or department within their region, ensuring efficient operations, exceptional customer service, and compliance with all relevant regulations. They provide leadership to department staff at the store level, assist in managing inventory, and contribute to achieving sales targets. They partner with merchandising and supply chain to confirm the right product is in each store within their region. Responsibilities:
  • Serve as a subject matter expert for their assigned department (Spirits, Wine, or Non-Alc & Beer) and train new employees on department procedures, product knowledge, and customer service standards.
  • Consistently review and analyze product sell through, store/regional trends and category product gaps.
  • Ensure that department shelves are properly stocked, organized, and attractively displayed in alignment with merchandising standards.
  • Liaison between business partners, key vendors, regional counterparts and field teams.
  • Assist in managing day-to-day store operations, including opening and closing procedures, cash handling, and POS system management.
  • Drive individual and team performance in achieving sales targets and maximizing profitability through effective merchandising, promotions, product knowledge and upselling techniques.
  • Monitor customer feedback and implement improvements to enhance the overall shopping experience.
  • Consistently creates a welcoming environment for the customer by greeting and assisting; as well as quickly responding to customer inquiries and needs.
  • Assist in managing department receiving, including receiving shipments, stocking shelves, and conducting regular inventory counts.
  • Monitor inventory levels and participate in inventory control activities to minimize out-of-stock situations and overstocking.
  • Verify age identification for customers purchasing alcoholic beverages and train staff on proper age verification procedures.
  • Assist merchandising in pricing recommendations and positioning of category products and product quantity to refine localized product assortment to reflect the neighborhood store.
  • Maintain a clean, organized, and welcoming store environment
Qualifications:
  • 1+ years of retail leadership experience
  • Ability to work with fluid schedules; be available during peak hours of operation and availability to support stores on nights, weekends, holidays, etc.
  • Retail experience in retail spirits industry preferred
  • Knowledge of spirits products, brands, and industry trends.
  • Possesses strong interpersonal skills to communicate with confidence to customers and team
  • Possesses strong organizational and time management skills
  • High school diploma or equivalent
  • Ability to lift up to 49 pounds