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CRM Auditor I

1 month ago

Atlanta, United States AmeriCold Logistics Full time
Primary Responsibility :

Execute internal daily audits of SOX Controls BD01 and BD03 and report results to Centralized Rate Team leadership, as well as, internal and external auditors.

What You'll Do :

o BD01 - On a daily basis, the CRM Auditor will perform an audit on 100% of the rate changes from the prior day in Warehouse Management Systems/Billing Systems where rates are contained to ensure accurate entry of rates by the CRM team.
o BD03 - Daily, a CRM associate performs a 100% review of all carriers and customer rates in TMS, including new carriers and customers, renewals, and any adjustments to verify the completeness and accuracy of the master file date in TMS.
o Check control TB11 documentation was filed in audit repository. TB11 - Weekly, the CRM department reviews and approves the fuel surcharge rates entered into the TMS system to ensure they were completely and accurately entered into the system.
o Create and maintain audit reports tracker. Maintain audit report download SOP, ensure all daily reports are received, audited and filed in SOX repository. Retain information that supports all rate changes on daily audit reports.
o Maintain Centralized Rate Team TMS audit tracker, document customer account creation and rate entry errors, communicate errors to CRM associate, and obtain remediation documentation. Communicate common errors and areas for training and improvement to CRM leadership.
o Assist with auditing monthly general rate increases uploaded by IT and manually entered by CRM. Retain documentation to support increases, send errors for correction and retain error remediation documentation.
o Build relationships at all levels of the organization to help facilitate change and assist management with achieving objectives. Continue to scale audit processes to encompass growing network and system base.
o Assist with the completion of substantive testing in support for the Company's external auditors. Provide documentation to internal and external auditors. Participate in audit walk-through and placemat reviews.
o Appraise business processes and provide value-added recommendations to management.
o Assist in the development of solutions to identified business needs.
o Other duties as requested.

What Experience and Education You Need :

o Bachelor's degree in accounting, finance or other business related field or equivalent experience
o 2-3 years audit experience (internal) or other relative business experience (accounting) preferred
o Preferred experience working in SAP and/or Warehouse Management Software (WMS)

What Could Set You Apart :

o Client service orientation and self-starting demeanor
o Ability to work on global teams as well as on individual assignments.
o Demonstrate foundational understanding of accounting and finance processes
o Functional knowledge of supply chain processes, 3rd party logistics, or experience auditing controls in warehouse, distribution, or manufacturing operations
o Ability to analyze complex processes and identify potential improvement opportunities
o Strong organizational, problem solving, and communication (verbal and written) skills
o Proficient in using MS Office Suite such as Word, Excel, PowerPoint and Project

Physical Requirements :

o Requires the ability to sit for long periods of time, with frequent interruptions
o Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending
o Requires manual dexterity with normal hand and finger movements for typical office work
o Talking, hearing, and seeing are important elements of completing assigned tasks
o May require travel by automobile and airplane up for business
o May require a visit to facility operations in temperatures at or below freezing
o May carry loads related to travel and occasionally lifts, carries, positions, or moves objects weighing up to 20 pounds
o Requires the use of various electronic tools
o Requires the ability to relate to others beyond giving and receiving instructions: must partner with colleagues without exhibiting behavioral extremes
o Requires the performance of work activities including reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to constructive feedback from executive management

Work Environment :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What We Offer :

Our associates know the answer to the question What's in it for me We offer best-in-class benefit programs and continuously work with our associates to ensure that our offerings meet the needs of their health and financial well-being. When you join Americold you join a values-oriented company with a clear mission. We help our customers feed the world.

Americold is an Equal Opportunity/Affirmative Action Employer and complies with applicable employment laws.
EOE/AA M/F/D/V DFW.

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