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Insurance Advisor(Hybrid)(Marietta, GA)
2 months ago
), we're embarking on a transformation of our claims capabilities to put customers at the center of what we do best - protecting and restoring their dreams when they need us most.
We're using our expertise, technology and new ways of working to reinvent one of America's largest industries--creating positive impact that empowers our customers, communities, and company to succeed.
We are problem solvers who ask important questions and handle challenges big and small.
Together, we change what's expected of insurance.
You will work in the field and handle large homeowner property losses $50,000 and up structurally.
You will preferably be located within 50 miles of Newark, NJ or New York, NY.
Job Family Summary Investigate and maintain large loss property.
Determine liability, secure information, reviews coverages, arrange appraisals, and settles claims.
Will work in the field.
Job Summary The Claim Complex Adjuster position supports the Claim Division goal of ensuring customer service industry leadership and partners with agency to deliver seamless claim service.
An experienced adjuster who has achieved mastery in and performs all areas of claim adjustment activities with the highest degree of competency and independence.
Process complex claims of significant monetary exposure, specializes in large loss property claims.
You will report to the Large Loss Property Claims Manager.
Compensation Minimum:
$81,900 / year Compensation Maximum:
$131,200 / year Compensation may vary based on the job level and your geographic work location.
Job Description
Responsibilities:
Investigates origin and cause of high exposure large loss property claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel.
Checks for prior claims and recognizes environmental exposures.
Participate in High Damage Reviews (HDR) to address coverage issues and exposure.
Handle claims on a good faith basis.
Handle both 1st party claims under multiple policies types and numerous endorsements.
Conduct on-site inspections when needed, evaluates damages and handles claim negotiations with insureds, claimants, attorneys, public adjusters.
Respond to customer inquiries, makes appropriate decisions and close the file.
Interpret and determine policies, leases, by-laws, declarations, articles and contract coverages and applies to all parties for assigned losses.
Interpret claim history coverages.
Make independent decisions but recognize when assistance is needed.
Provide all parties with claim process and status; answers questions or redirect to other areas.
Be a mentor and subject matter expert for less experienced adjusters.
Education & Licenses Valid driver's license required plus an acceptable driving record.
Obtain state specific property casualty claims staff adjuster licensing as required.
Physical Demands This position requires the ability to climb or balance between 1 and 33% of the time (applies to field position only).
This position requires the ability to work with distance vision (clear vision at 20 feet or more) for extended periods of time (applies to field position only).
This position requires the ability to stoop, kneel, crouch or crawl between 1 and 33% of the time (applies to field position only).
This position requires the ability to lift up to 50 pounds between 1 and 33% of the time.
Travel Requirements This position requires travel up to 10% of the time.
Must be willing to travel for Catastrophe duty if necessary.
Working Conditions This position requires the ability to work in high, precarious places between 1 and 33% of the time.
This position requires the ability to work with exposure to outside weather conditions between 66 and 100% of the time (applies to field position only).
Specialized Knowledge & Skills Requirements Demonstrated experience providing customer-driven solutions, support or service.
Demonstrated ability to handle 1st and 3rd party, multi-line claims across our operating territories.
Demonstrated ability to efficiently and effectively handle complex claims.
Extensive knowledge of policies and endorsements coverages.
Successfully applied knowledge of each phase of the claim handling process.
Additional
Qualifications:
Xactimate experience is required.
Prefer someone with 5 or more years experience handling field property personal lines claims.
Prefer someone who has handled claims over $50,000.
Internal candidates are encouraged to apply regardless of location and will be considered based upon the needs of the role.
Offer to selected candidate will be made contingent on the results of applicable background checks Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions Our policy restricts consideration of applicants needing employment sponsorship (visa) to specialty occupations.
Sponsorship will not be considered for this position The candidate(s) selected for this role will be employed by AFICS, Inc.
(American Family Insurance Claims Services, Inc.
), an affiliate of American Family Mutual Insurance Company, S.
I.
On occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, training and culture events.
We provide benefits that support your physical, emotional, and financial wellbeing.
You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health.
We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees).
In addition, our student loan repayment program and paid-family leave are available to support our employees and their families.
Interns and contingent workers are not eligible for American Family Insurance Group benefits.
We are an equal opportunity employer.
It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity.
We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
#LI-CW1.
Estimated Salary: $20 to $28 per hour based on qualifications.
