Senior Center Elderly Case Manager

Salary: $25.08 Hourly

Location : Stoughton, WI

Job Type: Part-Time (20 hours per week)

Job Number: 381

Department: Senior Center

Opening Date: 10/21/2024

SUMMARY OF JOB

Are you looking for a position with a flexible schedule and a meaningful role in a thriving community? The City of Stoughton is seeking a dedicated and organized part-time Case Manager to join our dedicated team of professionals at the Stoughton Senior Center. This is a 20-hour-a-week position that qualifies for prorated health and dental benefits. Successful candidates will be passionate about providing excellent customer service, and will be excited about providing our elderly clients with comprehensive support.

This position is responsible for assisting adults 55 and older with advocacy activities that enable older adults to achieve or maintain optimum independence in their community through the assessment of need and coordination and monitoring of community-based services. This position will perform outreach tasks to elderly potential clients to assist in determining eligibility for financial, medical, nutritional, and transportation services for the Stoughton Senior Center.
Experience or education in case management or social work is not required, but the following abilities are essential:

• Knowledge of public benefits such as Medicaid, Medicare, or disability benefits available to older adults that help ensure well-being, health, and safety.
• A knack for connecting with people and building trusting relationships.
• A desire to problem-solve and empower clients to make informed decisions.
• Experience and/or understanding of the issues and complexity of the life transitions older adults face.
• Excellent observation, verbal and written communication skills.
• Strong organizational skills and ability to document and complete paperwork as required.

The Case Manager will provide information and referral services to, and advocate for, the elderly and/or frail citizens of Stoughton. They will treat clients with dignity and respect while assessing and advocating for the client's need for Meals on Wheels, in-home health care, housekeeping, housing options, and nursing home placements. The Case Manager will also assess client needs for occupational/physical/speech therapy and mobility services and make references as appropriate. They will also monitor services and discuss the same with the client and their families. The individual in this position will also refer clients to the appropriate person/agency to resolve housing and Medicare/Medical Assistance and insurance problems, refer clients to legal advice when needed, and recruit guardians or power-of-attorney when appropriate.

This position requires the ability to build effective working relationships with seniors, volunteers, community members, and peers. It also requires the ability to provide educational outreach to community groups. The Case Manager will attend relevant in-service training, seminars, and workshops and continue ongoing training to maintain knowledge of available services and resources for the elderly.

The successful candidate must possess excellent interpersonal skills, the ability to maintain confidentiality at all times, must be a good listener, and have knowledge of the issues facing older adults, must have good organizational and time management skills, the ability to communicate orally and in writing with clients, client's families/guardians, Senior Center personnel, medical care providers, nursing home personnel and social workers. The candidate must also have the ability to utilize a variety of advisory data and information such as financial statements, COP assessment information, and forms, police reports, assistance and services application forms, referrals information, hospital discharge information, elder law manual, Medical Assistance manuals, case management manuals, procedures, guidelines and non-routine correspondence, and the ability to use Microsoft Office programs and internet at a competent level.
ESSENTIAL DUTIES AND RESPONSIBILITIES

• Interviews potential clients, families, neighbors and friends to determine need and type of service(s).
• Acts as advocate for elderly and/or frail. Plans housing options including in-home with supplemental services such as home health care, housekeeper, etc.; CBRF; and nursing home placements.
• Needs to be an inwardly motivated self-starter using creativity and insight in dealing with clients.
• Acts as advocate for funding sources in regards to abuse of such sources.
• Assesses client need for meals on wheels and for cessation of program.
• Informs seniors and general public of available services.
• Completes housing applications for clients and assists them in gathering eligibility determining information.
• Assesses client need for occupational/physical/speech therapy and mobility services and makes references as appropriate.
• Monitors services and discusses same with client and clients' families.
• Assesses need for change of services.
• Reports elder abuse to appropriate authorities.
• Refers clients to appropriate person/agency to resolve housing and Medicare/Medical Assistance and insurance problems. Refers, clients to legal advice when needed.
• Prepares correspondence, reports and forms regarding outreach activities.
• Recruits guardians or power-of-attorney when appropriate.
• Maintains knowledge of available services and resources for elderly. Attends relevant in-service training, seminars, and workshops.

QUALIFICATIONS

• Two-year degree in a human service-related field or comparable experience.
• Certification in CPR.
• Knowledge of older adult programs, and related resources, and working with older adults would be beneficial.
• A valid Wisconsin driver's license and a well-functioning automobile are required at hire.

JOB KNOWLEDGE, SKILLS, AND ABILITIES

Language Skills and Interpersonal Communication

• Ability to analyze data and information using established criteria, in order to determine consequences and to identify and select alternatives. Ability to compare, count, differentiate, measure and/or sort, as well as assemble, copy, record and transcribe data and information. Ability to classify, compute, tabulate, and categorize data.
• Ability to advise and provide interpretation to others how to apply policies, procedures and standards to specific situations.
• Ability to utilize a variety of advisory data and information such as financial statements, COP assessment information and forms, police reports, assistance and services application forms, referrals information, hospital discharge information, elder law manual, Medical Assistance manuals, case management manuals, procedures, guidelines and non-routine correspondence.
• Ability to communicate orally and in writing with clients, clients families/guardians, Senior Center personnel, medical care providers, nursing home personnel and social workers.

Mathematical Skills

• Ability to add and subtract, multiply and divide, and calculate percentages, fractions, and decimals. Judgment and Situational Reasoning Ability
• Ability to use functional reasoning and apply rational judgment in performing diversified work activities.
• Ability to exercise the judgment, decisiveness and creativity required in situations involving the evaluation of information against sensory and/or judgmental criteria.

Judgment and Situational Reasoning Ability

• Ability to use functional reasoning and apply rational judgment in performing diversified work activities.
• Ability to exercise the judgment, decisiveness, and creativity required in situations involving the evaluation of information against sensory and/or judgmental criteria.

Physical and Mental Abilities Required to Perform Essential Position Functions

• Ability to maneuver and steer equipment and machinery requiring simple but continuous adjustments, such as photocopier, computer keyboard/typewriter, calculator/adding machine and telephone.
• Ability to exert very moderate physical effort in sedentary to light work, typically involving some combination of stooping, kneeling, crouching and crawling, lifting, carrying, pushing and pulling.
• Ability to recognize and identify degrees of similarities or differences between characteristics of sounds, tastes and odors associated with job-related objects, materials and ingredients.

Environmental Adaptability

• Ability to work under generally safe and comfortable conditions where exposure to environmental factors such as disease may cause discomfort and poses little risk of injury.
• Need to be in and out of car in temperature extremes.

Please note that this is a summary and benefits are not guaranteed. Review the Quartz HMO or Quartz PPO Summary of Benefits and Coverage (SBC) document for coverage details or contact Quartz directly.

PART TIME BENEFITS 20+ Hours/Week
Effective 1-1-2024

The following benefits are offered to regular part-time employees, scheduled a minimum of 20 hours per week. Please note that this is a summary and benefits are not guaranteed. Review the Quartz HMO or Quartz PPO Summary of Benefits and Coverage (SBC) document for coverage details or contact Quartz directly. Benefits are not offered to employees scheduled 19 hours per week (1039 hours annually scheduled) or less.
Exception: prior WRS (Wisconsin Retirement System) pre-Act10 participation without payout. Employee may be eligible for ICI (Income Continuation Insurance), WRS (Wisconsin Retirement) and Group Life Insurance.

HEALTH INSURANCE
Coverage is effective the day after hire; premiums are deducted monthly from the 1st and 2nd payroll of the month for part-time employees.

Quartz HMO - benefits listed for in-network providers only.
Employee premium is based on the number of hours you are hired to
work.
1040 hours/yr. The employee pays 50% of the premium, City pays 50%
1170 hours/yr. The employee pays 44% of the premium, City pays 56%
1560 hours/yr. Employee pays 25% of premium, City pays 75%

In Network Provider Coverage ONLY- See SBC for details
Deductibles are $500/single - $1,000/family
$0 co-pay for preventative/screening
$30 co-pay on office visits
$30 co-pay on urgent care visits
$100 co-pay on emergency room visits (co-pay waived if admitted to hospital)
Prescription drug co-pays:
$10/Tier 1
$35/Tier 2
$60/Tier 3
$200 Specialty drugs
$5 RX Outcomes
Out of Pocket Limit $2850 Single/ $5700 Family

Quartz POS
Employee premium is based on the number of hours you are hired to work.
1040 hours/yr. Employee pays 50% of premium, City pays 50%
1170 hours/yr. Employee pays 44% of premium, City pays 56%
1560 hours/yr. Employee pays 25% of premium, City pays 75%

Note: the Quartz POS coverage has higher and separate deductibles and out of pocket costs. Refer to the SBC for details. This Plan does allow the flexibility to use in and out of network providers. But, the costs are higher. Refer to the SBC for details.
Employee out of pocket qualified medical expenses can be run through the flexible spending plan (Section 125) which is managed through Employee Benefits Corporation (EBC). Enrollment into this plan occurs only during annual enrollment which is November/December.

DENTAL INSURANCE
Coverage is effective the day after hire. Employee premiums are based on the number of hours you are hired to work.
Delta Dental benefits listed for in-network providers only

Delta Dental In-Network Coverage:
There is no deductible for dental coverage.
Per person, per benefit accumulation period is $1,000.
Diagnostic and preventive procedures are paid at 100%
Basic restorative procedures are paid at 80%
Major restorative procedures are paid at 50%
Orthodontic procedures are paid at 0%.

DENTAL INSURANCE PREMIUMS:
Employee premium is based on the number of hours you are hired to work.
1040 hours/yr. Employee pays 50% of premium, City pays 50%
1170 hours/yr. Employee pays 44% of premium, City pays 56%
1560 hours/yr. Employee pays 25% of premium, City pays 75% *

RETIREMENT
Provider Wisconsin Retirement System (WRS)
2024 Wisconsin Retirement Rate is 13.80% for general employees. The employer and employee shares are equal at 6.9% each.

Eligibility to Participate- from the ETF Your Benefit Handbook (ET-2119) Rev10/13
Depending on when you began your job, your job will have to meet one of these two standards for it to be covered under the WRS.

• One-third standard -- A position that is subject to the one-third standard meets WRS participation standards if you are expected to work at least one-third of full-time (600 hours for non-teaching employees) for at least one year from date of hire. You will remain eligible even if your job subsequently drops below one-third.
• Two-thirds standard -- A position that is subject to the two-thirds standard meets WRS participation standards if you are expected to work at least two-thirds of full-time (1200 hours for non-teaching employees) for at least one year from date of hire. You will remain eligible even if your job subsequently drops below two-thirds.

If you were a continuing employee as of July 1, 2011, your job must meet the one-third standard. You will remain eligible even if your job subsequently drops below one-third.
If you were hired after July 1, 2011:

• If you were a participating employee before July 1, 2011, left WRS service, did not take
• A separation benefit, and are now returning in a new job, your job must meet the one-third standard.
• If you were a participating employee before July 1, 2011, left WRS service, took a separation benefit, and are now returning in a new job, your job must meet the two-thirds standard.
• If you were not a participating employee before July 1, 2011, your job must meet the two-thirds standard.*

If you are not expected to meet these eligibility criteria when you are hired, you will not be enrolled in the WRS at that time. However, if you subsequently work at least 12 months, and in any 12-month period you meet the hour's requirement, you are prospectively enrolled in the WRS. In this situation, your WRS coverage is not retroactive.

WRS Mandatory Employee Contributions
If your employment is eligible to be covered under the WRS, you must make employee-required contributions. These contributions are credited to your individual WRS account. These contributions are vested immediately.
Your contributions are calculated as a percentage of your WRS earnings. The contribution rates are different for each WRS employment category. The rates generally change from year to year based on the recommendation of the consulting actuary.
Your employer may have agreed to pay part or all of your employee required WRS contributions on your behalf, pursuant to a contract or collective bargaining agreement entered into prior to June 29, 2011. In addition, certain employees retained the right to bargain with their employers after that date over who will pay the employee-required contributions. Please contact your employer for more information.

GROUP LIFE INSURANCE Provider Employee Trust Funds (ETF)/Minnesota Life
Not available to regular part time employees.
Exception: Pre-ACT10- If the employee participated in WRS Pre-Act 10, they may qualify for the following the life insurance benefit. See ET-2101REV1/2016 The Wisconsin Public Employees Group Life Insurance Program document for details or contact Human Resources.

INCOME CONTINUATION INSURANCE (ICI)
Not available to regular part time employees.
Exception Pre-ACT10- If employee participated in WRS Pre-Act 10, they may qualify for the ICI benefit. Contact Human Resources for details.

ACCIDENTAL DEATH & DISMEMBERMENT Provider Employee Trust Funds (ETF)
Not available to regular part-time employees.
Coverage is equal to the total amount of your group life insurance under the basic, supplemental and additional coverages. See The Wisconsin Public Employers Group Life Insurance Program Booklet ET-2101 Rev 1/2016 for further details.

VACATION
One week is equivalent to the number of hours you are scheduled to work. Example: You work 20 hours per week. 2 weeks (40 hours) + 3 days (12 hours) would equal 52 hours of vacation.
2 weeks + 3 days at hire and less than 4 full years
3 weeks + 3 days after 4 full years of service
4 weeks + 3 days after 9 full years of service
4 weeks + 4 days after 10 full years of service
4 weeks + 5 days after 11 full years of service
4 weeks + 6 days after 12 full years of service
4 weeks + 7 days after 13 full years of service
4 weeks + 8 days after 14 full years of service
*Vacation is effective as of January 1st each year*

SICK LEAVE Pro-rated for part-time. Earned per month based on normal scheduled hours per day (i.e. 5 hour day earns 5 hours per month).

LENGTH OF SERVICE PAYMENT (longevity)The first length of service payment is $150.00 (for a 40 hour per week employee) after the employee has completed three full years of continuous full-time City employment prior to December 1 of the calendar year in which the payment is made. Subsequent length of service payments are increased by $50 for each additional year of continuous full-time employment.
This amount is prorated for employees working less than a 40 hour week.

HOLIDAYS
Employee is eligible for the listed paid holidays (in the work rules) based on the employee's normal scheduled hours of work per week. The employee is compensated for the normal hours they would have been scheduled to work. Ex: normal schedule is 4 hours. The employee would be compensated 4 hours for the holiday.

FUNERAL LEAVE May take up to three (3) days for a death in the family based on the employee's normal scheduled hours of work per week (family is defined in the Work Rules). Ex: normal schedule is 4 hours. The employee would be compensated 4 hours for the holiday.

HEALTH CLUB MEMBERSHIPEmployees are eligible for a free membership to Anytime Fitness. Anytime also offers spouse and family discounts to City of Stoughton Employee families that reside in the same household. See the City of Stoughton Employee Health Club Membership Flyer in your new hire orientation packet. *This is not a guaranteed benefit and is subject to change at any time.

OTHER BENEFITS AVAILABLE The following benefits are available to employees and are 100% employee paid if elected. These insurances are offered to complement our existing benefits package and to offer the group rates to all benefit eligible employees.

• Flexible Spending (EBC) As stated above, eligibility for this benefit is only during annual enrollment in November/December for the next calendar year.
• AFLAC Short Term Disability, Accident, Cancer etc.
• Delta Vision (EyeMed) Vision Coverage
• Legal Shield Identity Theft protection & Legal Services
• Costco Shop at any Costco Store, Costco.com, Costco Gas Station, Costco Optical, and Costco Travel

Disclosure: Please note that this document serves as an overview and in no way should be used to determine coverage. Please refer to your plan documents and or contact the carrier for coverage, out of pocket expenses, co-pays and insured amounts. This document is subject to change at any time and by no means serves as or is intended to service as a contract.

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