Senior Operations Manager – NPI, Field Readiness

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Company

ServiceNow, the fastest-growing enterprise company over $1 Billion and #1 on the Forbes World’s most innovative company list, is changing the way people work. The company was founded on the beach in San Diego in 2004 with the belief that getting simple stuff done at work shouldn’t be so hard. And that the complex stuff should be easier to manage. We envisioned a world where anyone could create workflows that worked for—not against—them. The ServiceNow cloud-based platform was built to simplify the way work gets done.

Today, every enterprise is becoming a technology company, creating unprecedented challenges, opportunities, and complexity. ServiceNow lets them run smarter, faster, better. And it helps people spend their time on work that’s meaningful, not menial.

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

Role

ServiceNow is experiencing tremendous growth with the market acceptance of our cloud-based workflow management products, apps, and industry solutions and we are transforming our Enterprise NPI operating model to support our speed of innovation.

The Senior Operations Manager for New Product Introduction (NPI) and GTM Readiness is responsible for executing on readiness strategy for cross-functional, strategic product launches and accelerating GTM success. The role will be instrumental in driving the execution plan for the NPI GTM strategy and coordinating across sales roles to ensure a comprehensive GTM activation plan for innovation launching into market. In addition, this role will drive scaled operating model to deliver quality sales assets & enablement that accelerate sales and customer outcomes. The ideal candidate has a proven track record of GTM sales processes and operations, program execution, and supporting field sales and support functions to identify opportunities for efficiency and drive results. In addition, the selected candidate has demonstrated operational rigor and continuous delivery of improvements with measurable impact.

What you get to do in this role:

· Execute and oversee launch activities for Sales, refining & optimizing processes for strategic products, including new business models

· Work cross-functionally to execute and influence functional plans, identifying, and actively managing risks and issues to resolution to ensure successful launch

· Ensuring comprehensive planning, across sales processes (goal to commission, lead to cash, account planning, deal lifecycle) and tools (CPQ, CLM, Dashboards) across all sales roles

· Design, socialize & manage KPI’s (leading, lagging indicators) for sales success

· Manage and drive a variety of initiatives across the NPI transformation portfolio, including digitization and automation projects

· Develop, manage and execute detailed project plans that consider all requirements, constraints, resources, and deliverables associated with the defined objectives

· Drive projects from inception to completion, ensuring all workstream deliverables are completed on time, on budget, and with quality

· Conduct thorough and detailed analysis to produce data driven recommendations to enable leadership decisions

· Contribute to scorecard and reporting for GTM leadership and executive teams.

· Consider the customer / partner perspective across the customer journey to identify and execute optimization opportunities to improve NPI objectives

In order to be successful in this role, we need someone who has:

· Minimum 7 years of experience working in the technology industry with proven delivery of digital transformation projects

· Demonstrated experience operating within a matrixed organization with a strong focus on enabling business capabilities through partnership and collaboration

· Proven experience in supporting Sales and Operations functions

· Strong program/project management skills & strong facilitation skills

· Highly analytical, fact driven, and process-oriented mindset

· Ability to conduct meaningful analysis of complex data and translate the results into actionable messages and deliverables

· Thrives in fast-paced environment, adept at managing multiple priorities in a dynamic environment to drive results on tight timelines

· Well-versed in SaaS business processes and customer lifecycle

· Ability to challenge the status quo and develop mindshare to drive towards a common goal

· Combination of strong intellect, exceptional active listening skills, and creative problem-solving skills

· Excellent verbal & written communication skills, including the ability to synthesize information that can be easily consumed by various executive audiences

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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