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Surgery Center Coordinator/Injection Scheduler

3 months ago

Eagan, United States Summit Orthopedics Full time
Description

At Summit Orthopedics, we recognize the significance each member of the Summit Family has as they impact one another and our patients on a daily basis.Be part of a patient-first environment that lives into our values of: Compassion, Integrity, Excellence, Collaboration, Stewardship and Innovation and a place where staff members feel respected and find a strong sense of purpose in their roles, contributing to a familial atmosphere characterized by mutual respect and enjoyment.

As the Surgery Center Coordinator on our team, you'll schedule surgery center procedures and registration of patients. When required, you'll collect insurance information and payments and verify that all required components of the patient chat are present. You'll also greet Surgery Center patients, vendors, and visitors. In addition, this role will be cross trained to assist with Injection Scheduling.

This is for a full time role based at the Eagan Surgery Center. This will be also require the ability to float to other sites as needed. Scheduled day hours are Monday - Friday 8:00 AM to 4:30 PM or 5:30 AM to 2:00 PM. Schedule TBD at time of interview.

  • Serve as the front line of communication to patients by answering incoming phone calls and providing a high level of customer service.
  • Prepare patient medical charts, including history & physical, clinic notes, labs, or radiology reports.
  • Order supplies and forms.
  • Review existing patient personal and insurance information for accuracy and completeness.
  • Register new patients by obtaining personal demographics, insurance information, verifying insurance eligibility, and collection of payments.
  • Enter case history into electronic medical record and audit completed medical record for uniform chart order. File completed medical records.
  • Determine when to initiate communication with other departments/clinic teams/customers to resolve issues.
  • Search appointment schedules for the physician, location, date, and time that most closely meet the patient's needs.
  • Schedule and confirm patient appointments.
  • Work with physician teams and/or triage patient issues to determine the need for same day appointments.
  • Coordinate an interpreter for deaf or non-English speaking patients.
  • Follow all appointment scheduling protocols established by the physician teams.
  • Take and respond to patient complaints regarding appointment scheduling and route all others as appropriate.
  • Identify and communicate errors on patient accounts to departments or members of management.
  • Maintain confidentiality for all written and verbal patient communications.
  • Print surgery schedule and distribute.

Summit Orthopedics provides the Twin Cities, Greater Minnesota and Western Wisconsin with the full spectrum of orthopedic care including sub-specialty clinics, walk-in care at our Orthopedic Urgent Care clinics, imaging, bracing, therapy, surgery, and post-surgical stays at our Care Suites. Our expert team of physicians, surgeons, physician assistants, certified athletic trainers and therapists are part of the 1100+ employees who partner to provide quality care designed to support a healthier, more active lifestyle.

Summit Orthopedics is committed to providing equal opportunity to all employees and applicants for employment in accordance with all applicable laws and regulations of federal, state and local governing boards and/or agencies.

Qualifications
Education Some post college (preferred)
High School (required)
Experience 1 years: Minimum 1-year experience in healthcare (scheduling, billing, call center, registration, financial counseling) is required. (required)
Licenses & Certifications Basic Life Support (required)