Field Service Engineer

2 weeks ago

Springfield, United States Abbott Laboratories Full time

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

PLEASE NOTE: This is not an active open requisition. We are building a candidate slate for a future opening.

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve peopleâs health. Weâre always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. Youâll also have access to:

  • Career development with an international company where you can grow the career you dream of.
  • Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
  • An excellent retirement savings plan with high employer contribution
  • Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelorâs degree.
  • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
  • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

The key to successful treatment and full recovery is often fast, accurate diagnosis. Abbottâs life-changing tests and diagnostic tools provide insights that enable smarter, faster decisions and transform the way the world is managing health. 

Our pioneering technology spans the world of healthcare operations â with medical diagnostic instruments, tests, automation and informatics solutions for hospitals, reference labs, blood centers, emergency departments, physician offices and clinics. 

Territory/Location

  • This position is a remote position.
  • Qualified candidates must currently live in the Springfield, MA area. 
  • Travel up towards to 20%
  • Relocation assistance is not authorized for this position.

What Youâll Work On

  • The Customer Support Specialist position is a key role in the service organization, providing both on-site and phone technical problem resolution for Abbott Diagnostics customers.
  • In addition to technical problem resolution, the incumbent is responsible for developing customer relationships and building customer loyalty.

Key Success Factors

  • Demonstrated ability to manage resolution of complex technical customer issues.
  • Ability to successfully prioritize and coordinate assigned field repairs in a timely manner.
  • Ability to integrate, engage and collaborate within cross-functional teams.
  • Demonstrated ability to balance between technical skills and customer interfacing skills.

Position Impact to Business

  • Partnering with the sales team provides opportunities to maximize service upgrade opportunities. Effective time management by the incumbent helps minimize potential customer downtime increasing customer satisfaction with our solution.
  • Cost of service management including spare part inventory management and resolution through First-Time or Same Day Services impact customer satisfaction and our ability to renew existing contracts.

Required Qualifications 

  • Entry level requirement include a Bachelorâs degree in engineering, life sciences or related technical discipline.  Ideally with intern experience in their field of study.
  • Roles beyond entry level require a Bachelor degree in engineering, life sciences, or related technical discipline or equivalent work experience and minimum 2 yearsâ experience with troubleshooting and instrument repair and maintenance.
  • Travel up towards to 20%

* Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:  www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.



The base pay for this position is $26.30 â $52.60 per hour. In specific locations, the pay range may vary from the range posted.

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