Hotel Operations Supervisor

Found in: beBee S US - 3 weeks ago

Metairie, United States Marriott International Full time
Job Number 24060251
Job Category Rooms & Guest Services Operations
Location Courtyard New Orleans Metairie, 2 Galleria Blvd., Metairie, Louisiana, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Promote staff engagement and team work to provide optimum service so that guest needs are met in the Rooms and Food & Beverage operations. Within Food and Beverage operations: Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well-being of guests. Complete work orders for maintenance repairs. Within Guest Services and Rooms operations: Inspect public areas, restrooms, fitness center, pool area, offices and service areas after being cleaned by Housekeeper to ensure quality standards are met. Arrange turndown for VIPs/any package inclusive rates, etc. Communicate additions or changes to the assignment sheets to staff (e.g., Housekeeping) as they arise throughout the shift. Monitor the notations in MARSHA and clear all exceptions. Keep records of Marriott Rewards enrollments and Front Office incentive programs. Review and maintain all Market Rate Codes. Complete designated cashier and closing reports in the computer system. Review shift logs/daily memo books and document pertinent information in logbooks. Process guest check-ins and promote room up-sales. Ensure rates match market codes and that any exceptions are documented. Ensure checks that come from outlets (e.g., Health Club, Retail Shop) are scanned and charged to room.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Move over sloping, uneven, or slippery surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 2 years of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.

In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

  • Hotel Operations Supervisor

    Found in: beBee S US - 3 weeks ago

    Metairie, United States Courtyard New Orleans Metairie Full time

    Job Number 24060251Job Category Rooms & Guest Services OperationsLocation Courtyard New Orleans Metairie, 2 Galleria Blvd., Metairie, Louisiana, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryPromote staff engagement and team work to provide optimum service so that guest needs are met in...

  • Hotel Operations Supervisor

    Found in: beBee jobs US - 2 weeks ago

    Metairie, United States Courtyard New Orleans Metairie Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Courtyard New Orleans Metairie, 2 Galleria Blvd., Metairie, Louisiana, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryPromote staff engagement and team work to provide optimum service so that guest needs are met in the...

  • Hotel Operations Supervisor

    Found in: beBee jobs US - 2 weeks ago

    Metairie, United States Marriott International Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Courtyard New Orleans Metairie, 2 Galleria Blvd., Metairie, Louisiana, United States VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYPromote staff engagement and team work to provide optimum service so that guest needs are met in the...

  • Operations Supervisor

    Found in: beBee S US - 3 weeks ago

    Metairie, United States Courtyard New Orleans Metairie Full time

    Additional Information Pay: $17.30Job Number 24062089Job Category Rooms & Guest Services OperationsLocation Courtyard New Orleans Metairie, 2 Galleria Blvd., Metairie, Louisiana, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryComplete designated cashier and closing reports in the...

  • Operations Supervisor

    Found in: beBee jobs US - 3 weeks ago

    Metairie, United States Courtyard New Orleans Metairie Full time

    Additional Information Pay: $17.30Job Number Job Category Rooms & Guest Services OperationsLocation Courtyard New Orleans Metairie, 2 Galleria Blvd., Metairie, Louisiana, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryComplete designated cashier and closing reports in the computer...

  • Hotel Engineer I

    3 weeks ago

    Metairie, United States Marriott International, Inc Full time

    Additional Information Evening Shift, Pay: $17.30Job Number 24066810Job Category Engineering & FacilitiesLocation Courtyard New Orleans Metairie, 2 Galleria Blvd., Metairie, Louisiana, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY   Respond and attend to guest repair requests....

  • Hotel Engineer I

    Found in: Adzuna US C2 - 3 weeks ago

    Metairie, LA, 70001, Metairie, LA, United States Marriott International, Inc Full time

    Additional Information Evening Shift, Pay: $17.30Job Number 24066810Job Category Engineering & FacilitiesLocation Courtyard New Orleans Metairie, 2 Galleria Blvd., Metairie, Louisiana, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Respond and attend to guest repair requests....

  • Overnight Engineering/Maintenance

    3 weeks ago

    Metairie, United States MCC Group Full time

    Job DescriptionJob DescriptionDescription:QUALIFICATIONS: • Experience in a hotel or a related field preferred. • High School diploma or equivalent required. • Licensed in a trade preferred (plumbing electrical HVAC carpentry etc.). • Must have a valid drivers license for the applicable state. • Must have an acceptable MVR (Motor Vehicle Driving...

  • Overnight Engineering/Maintenance

    3 days ago

    Metairie, United States MCC Group Full time

    Job DescriptionJob DescriptionDescription:QUALIFICATIONS: • Experience in a hotel or a related field preferred. • High School diploma or equivalent required. • Licensed in a trade preferred (plumbing electrical HVAC carpentry etc.). • Must have a valid drivers license for the applicable state. • Must have an acceptable MVR (Motor Vehicle Driving...

  • Environmental Services EVS Supervisor- East Jefferson

    2 days ago

    Metairie, United States Aramark Corporation Full time

    Model key leadership behaviors and ensure the highest levels of safety, quality and service excellence for employees, clients and consumers. - Reward and recognize employees. - Identify and engage top talent and develop team members to their fullest Environmental Service, Supervisor, Environmental, Operations, Retail

  • A General Job Post

    2 weeks ago

    Metairie, United States MCC Group Full time

    Job DescriptionJob DescriptionDescription:This position will respond and assign staff to General Maintenance calls as needed. The main duties include (but are not limited to) logging each call, providing answers to questions from the field team members, and supervising the field units' routes to prioritize and organize their schedules....

  • NP Supervisor, Virtual Care

    Found in: Talent US C2 - 6 days ago

    Metairie, United States ChenMed Full time

    We’re unique. You should be, too.We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?We’re different than most primary care providers. We’re rapidly expanding and we need great people...

  • Retail Front End Supervisor

    Found in: Careerbuilder One Red US C2 - 3 weeks ago

    Metairie, LA 70001, United States Burlington Full time

    Burlington - JobID: 214673 [Department Manager] As a Retail Front End Supervisor at Burlington, you'll: Supervise all store functions and associates while in the role of Manager on Duty; Maximize sales results through training, developing, and coaching direct reports; Promote safety for both customers and associates by adhering to company guidelines; Solve...

  • Maintenance Engineer I

    2 weeks ago

    Metairie, United States Marriott International Inc Full time

    Job DescriptionPOSITION SUMMARYRespond and attend to guest repair requests. Communicate with guests/customers to resolve maintenance issues. Perform preventive maintenance on tools and kitchen and mechanical room equipment, including cleaning and lubrication. Visually inspect tools, equipment, or machines. Carry equipment (e.g., tools, radio). Identify,...

  • Maintenance Technician I

    3 weeks ago

    Metairie, United States Marriott International, Inc Full time

    Additional Information Evening Shift, Pay: $17.30Job Number 24066810Job Category Engineering & FacilitiesLocation Courtyard New Orleans Metairie, 2 Galleria Blvd., Metairie, Louisiana, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY   Respond and attend to guest repair requests....

  • Maintenance Engineer I

    Found in: beBee jobs US - 3 weeks ago

    Metairie, United States Courtyard New Orleans Metairie Full time

    Additional Information Evening Shift, Pay: $17.30Job Number Job Category Engineering & FacilitiesLocation Courtyard New Orleans Metairie, 2 Galleria Blvd., Metairie, Louisiana, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryRespond and attend to guest repair requests. Communicate with...

  • Guest Experience Expert

    Found in: beBee jobs US - 3 weeks ago

    Metairie, United States Courtyard New Orleans Metairie Full time

    Additional Information Pay: $15.30Job Number Job Category Rooms & Guest Services OperationsLocation Courtyard New Orleans Metairie, 2 Galleria Blvd., Metairie, Louisiana, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren't just about giving guests a smooth check-in and...

  • Front Desk

    Found in: beBee S US - 3 weeks ago

    Metairie, United States Courtyard New Orleans Metairie Full time

    Additional Information Shift: PM and Overnight Pay: $14.80Job Number 24060254Job Category Rooms & Guest Services OperationsLocation Courtyard New Orleans Metairie, 2 Galleria Blvd., Metairie, Louisiana, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren’t just about giving...

  • Guest Experience Expert

    Found in: beBee S US - 3 weeks ago

    Metairie, United States Courtyard New Orleans Metairie Full time

    Additional Information Front desk, Evening and Overnight ShiftJob Number 24060254Job Category Rooms & Guest Services OperationsLocation Courtyard New Orleans Metairie, 2 Galleria Blvd., Metairie, Louisiana, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren’t just about...

  • Guest Experience Expert

    Found in: beBee jobs US - 2 weeks ago

    Metairie, United States Marriott International, Inc Full time

    Additional Information Pay: $15.30Job Number Job Category Rooms & Guest Services OperationsLocation Courtyard New Orleans Metairie, 2 Galleria Blvd., Metairie, Louisiana, United States Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and check-out....