Senior Sales

4 weeks ago

Concord, United States First Citizens Bank Full time
Overview:

Are you a people person? Be a First Citizens person. Join our branch team and make a difference.

 

As a Senior Sales & Service Representative at First Citizens Bank, you will support sales and service delivery in the branch. Builds and expands banking relationships through proactive customer outreach and customer service requests. Responsible for the fulfillment of deposit accounts, payment solutions and digital access products; as well as identifying and referring sales opportunities to the appropriate bank partner. Adapts to the needs of the branch, providing customer service in both a transaction processing and sales role.

 

The successful candidate will demonstrate:

 

Influence: Capable of building rapport with different personalities to drive positive results

 

Sales Outreach: Self-starter that is disciplined to manage daily calling activity to achieve required results.

 

Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation

 

Customer Service Skills: Demonstrates professionalism and empathy in customer interactions

 

Adaptability: Has the ability to learn and adapt quickly to new information and technology

 

Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships

 

Flexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently

 

Agility: Able to process information and move quickly through problem resolution

Responsibilities:

The essential functions of the job include, but are not necessarily limited to, the following:

 

Proactively engaging customers in conversation about their financial needs

 

Opening deposit accounts and ancillary banking products

 

Facilitating customer awareness and education of bank services, including digital banking capabilities

 

Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs

 

Processing transactions and other account servicing requests

Qualifications:
  • High School Diploma or GED and 1 year of experience in Sales or customer service; or 6 months of experience in a customer support role at First Citizens Bank; or participation in a First Citizens career development program 
  • Preferred Education: Bachelor's degree
  • Preferred Area of Experience: Telephone sales
  • Skill(s): Application of a structured sales process, Financial literacy, Knowledge of retail banking products and services

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