AM Hotel Restaurant Server

2 weeks ago

Kansas City, United States Holiday Inn KCI AirportKCI Expo CenterAtwell Suites Full time

Overview:

The purpose of the Restaurant Server position is to interact with our guests and ensure they have a great dining experience with Holiday Inn KCI Airport in our casual dining establishment, Burger Theory. The Restaurant Servers are responsible for taking guests’ food and drink orders, preparing beverages and serving their food promptly, ensuring the guest’s satisfaction with their food/beverages, and accurately processing all cash and credit card transactions using established procedures.

Primary Duties and Responsibilities:

Ensure customers receive a great dining experience by acknowledging, greeting, and thanking all guests; take initiative in resolving guest challenges, and involve a supervisor when needed.

Understand and respond to customer’s needs and ensure a high level of guest satisfaction.

Handle table bookings, direct customers to their tables, present menus, suggest dishes, assist in drink selection, inform customers about food preparation details, and communicate specific customer needs to the cooks.

Maintain proper dining experience by delivering items, fulfilling customer requests, offering desserts and drinks, removing courses, replenishing utensils, and refilling glasses.

Prepare mixed drinks for service to your customer's table; properly open and pour wine at the tableside.

Stay updated on current menu choices and specialties, as well as menu deviations and kitchen shortages to keep guests informed when ordering.

Obtain revenues, issue receipts to customers, accept payments, and return change as needed; accurately process all cash and credit card transactions using established procedures.

Perform all pre-shift and/or post-shift cleaning/preparation tasks, such as cleaning tables, laying out napkins and utensils, refilling condiments, sweeping floors, etc.

Assist with the completion of basic cleaning tasks as needed.

Assist with special events as needed.

Adhere to grooming and appearance standards as well as IHG Service Standards.

Communicate other products and services available at the hotel upon guest inquiry.

Other duties as assigned.

Qualifications and Requirements:

Previous serving experience is preferred.

Cash handling experience is preferred.

Must have some familiarity with basic cooking skills.

Excellent verbal communication skills are required.

Must speak English fluently and be able to write in Basic English.

Food Handlers Card is a bonus.

ServerSafe Card is a bonus.

Must have a high level of stamina to work on feet for extended periods.

Must be able to frequently lift/carry objects up to 25 lbs., and occasionally lift/carry objects up to 50 lbs.

Schedule (may vary):

8-hour shift

AM Shift

Holidays as needed

Overtime as needed

Weekend availability

Benefits:

Health Insurance

Dental Insurance

Life Insurance

401(k) with Company Match

Paid Vacation Time

Employee Discount Program

Referral Bonus Program

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