Housing Coordinator

4 weeks ago

Miami, United States EF ENGLISH LIVE Full time
Do you love meeting people from all around the world? Are you friendly, enthusiastic and fun? If so, you might be the perfect fit to showcase Miami as our Housing Coordinator for EF International Language Campuses.

The Role: The job of the Housing Coordinator is to work closely with students and their accommodation to ensure a successful experience for all parties. Candidates should be comfortable working in a stressful environment yet still able to maintain a high level of customer service. The Housing Coordinator is required to meet the varying needs of our students and their residences, in addition to completing other administrative and school-wide duties.

The successful candidate for this position will report to the Housing Director and assist with all aspects of student welfare including housing, discipline, and administration for 300-700 students. The Housing Coordinator will have 4-8 RAs as direct reports, and be responsible for recruitment, onboarding and training. Excellent communication skills are needed to liaise with our sales offices worldwide, work closely with the housing team, housekeeping team, facilities and activities. This is a full-time role, with on-campus living and meals included. The Housing coordinator will be part of the Admin team emergency phone rotation.

Key responsibilities include:

  • Working to ensure a high level of customer service to international students and other members of the community where students reside.
  • Collaborating with our student residence to ensure the safety and overall satisfaction of our students. Help resolve conflicts and enforce disciplinary procedures as necessary.
  • Working directly with students through daily communication to problem solve, manages crisis, and help students acclimate to a new environment.
  • Working directly with foreign office staff (English speaking) to produce quality assurance, confirm availability and problem solve any issues that may arise.
  • Efficiently manage day to day administrative tasks.
  • Collaborating with Housing Department, Housekeeping, and Facility staff to drive results, quality and customer service.
  • Pursuing imaginative and innovative techniques to ensure deadlines are met and the highest quality standard is achieved.


The ideal candidate:

  • Utilizes Strong Conflict Resolution Skills
  • Customer Service Minded
  • Creative Thinker
  • Extremely detail oriented
  • Ability to work in a fast paced environment, with the ability to react quickly and make sound decisions.
  • Self-Starter
  • Sales driven
  • Ability to work well autonomously as well as in a team setting
  • Dynamic and Outgoing person
  • Comfortable working with diverse populations
  • Bachelor’s Degree required
  • Proficient computer skills including Microsoft Office and Internet
  • Candidates must successfully pass a criminal background check

ABOUT US   

EF Education First is a global education company focusing on language, academic, cultural exchange, and educational travel programs. We are 46,500 staff, faculty and teachers, working in over 580 offices and schools across 52 countries, and having a global presence in 116 countries. While we continue to grow, we strive to stay small so as to ensure agility, smart thinking and a fun place to work. For the past 54 years, EF has grown to include a range of programs that give students of all ages the freedom and confidence to explore the world through language, travel and education.   

EF is committed to safeguarding and promoting the welfare of children and young adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment.   

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