Field Service Technician

5 days ago

Rockville, United States AHW LLC Full time

Welcome to AHW We are hiring a Field Service Technician - Large Ag Equipment for our location in Rockville, IN (about 60 miles west of Indianapolis). In this role you will work independently performing complex on-site diagnostics, service repair, and maintenance work on customer agricultural equipment. 

 

We are an 18 location John Deere Dealership, selling agriculture equipment such tractors, combines, sprayers, riding mowers, and other commercial equipment and more across east central/northern Illinois and western Indiana. We invest in our employees to create value by focusing on communication, training, various incentive programs, and supporting community efforts around each of our locations. We believe that our dependability to our employees and customers must go beyond the equipment.

 

We offer competitive compensation based on experience along with benefits that go beyond the industry standard.  Our benefits include medical, dental, vision, disability, life, accident, and critical illness. We also offer paid vacation, holidays, sick time, and 401K.

 

What you will do:

  • Performs complex on-site diagnostics and repairs on agricultural and/or turf equipment and established Ag Management Solutions (AMS) products
  • Participates in required Service EDUCATE Training programs
  • Supports customer clinics
  • Reviews and explains any maintenance, repair, or other service concerns directly with the customer and documents on work order
  • May promote and sell dealer service programs directly to customers
  • May establish and implement effective stocking processes with the Parts Department to maintain the proper seasonal parts inventory in the vehicle
  • Maintains current knowledge of John Deere and competitive products
  • Maintains condition of mobile service vehicle, trailer, inventory, tools and equipment
  • Follows all safety rules and regulations in performing work assignments
  • Completes all reports and forms required in conjunction with work assignments
  • Accounts for all time and material used in performing assigned duties
  • Maintains a safe working environment and adhere to company safety program at all times
  • Performs other duties as assigned

What we’re looking for:

  • 3+ years of experience performing on-site service repairs
  • Outstanding interpersonal and customer service skills
  • Ability to perform complex repairs and required maintenance using special tools and equipment following Technical Manual procedures
  • Expert knowledge of mechanical, electrical and hydraulic systems used in the repair of agricultural and turf equipment
  • Ability to use Service Advisor and basic computer functions
  • Ability to operate vehicles and equipment used for diagnostic purposes
  • Ability to lift at least 75 lbs. repeatedly
  • Advanced or Master Service Technician certification preferred
  • High School Diploma or equivalent experience required; Associates degree preferred
  • Valid driver’s license required; CDL (Commercial Driver’s License) preferred

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