At Your Service Agent

2 months ago


Miami Beach, United States The Miami Beach Edition Hotel Full time
Job Number 24044667
Job Category Rooms & Guest Services Operations
Location The Miami Beach EDITION, 2901 Collins Avenue, Miami Beach, Florida, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
Position Summary

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by supervisors.

PREFERRED QUALIFICATIONS

Education:                               High school diploma or G.E.D. equivalent.

Related Work Experience:       No related work experience.

Supervisory Experience:          No supervisory experience.

License or Certification:           None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act – polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations – breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional.


But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.


We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ Begin your purpose, Belong to an amazing global​ team, and Become the best version of you.

Source: Hospitality Online


  • At Your Service Agent

    3 weeks ago


    Virginia Beach, United States Crescent Hotels & Resorts Full time

    Join us at the Delta Hotel by Marriott Virginia Beach Waterfront, just steps away from Chesapeake Bay. From our casually elegant dining room to our bayside deck, come work at the perfect place to start your career in hospitality! At Crescent Hotels & Agent, Service, Hospitality, Retail, Hotel, Associate

  • Guest Services Agent

    3 weeks ago


    Miami Beach, United States Highgate Hotels, Inc. Full time

    The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. The ideal candidate must have previous Guest Service, Agent, Guest, Hotel, Operations

  • At Your Service Agent

    2 months ago


    Miami, Florida, United States The Miami Beach Edition Hotel Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation The Miami Beach EDITION, 2901 Collins Avenue, Miami Beach, Florida, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryAnswer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and...


  • Dania Beach, Florida, United States Marriott Fort Lauderdale Airport Full time

    GENERAL JOB DESCRIPTION:Serve as the main point of contact for all guest requests and needs, including answering calls, dispatching requests and following up to ensure guest satisfaction with result.JOB REQUIREMENTS:Ability to communicate effectively with guests and co-workersUpward reachingJOB FUNCTIONS:· Attend to each call in a courteous and efficient...


  • Myrtle Beach, United States Crown Reef Beach Resort and Waterpark Full time

    At Vacation Myrtle Beach our vision is simple: To give our guests the most Exciting, Fun-Filled, and Enjoyable vacation experience ever. Our mission is more than just words – it is the reason we do what we do. Vacation Myrtle Beach delivers highly personalized service to our guests.  We are a leader in the Myrtle Beach area’s hospitality industry with...


  • Miami, United States Manny Miranda - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:401(k) matchingCompetitive salaryHealth insuranceOpportunity for advancementPaid time offParental leaveProfit sharing Position OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Insurance and Financial Services Position - State Farm Agent Team Member. We...


  • Myrtle Beach, South Carolina, United States Crown Reef Beach Resort and Waterpark Full time

    At Vacation Myrtle Beach our vision is simple: To give our guests the most Exciting, Fun-Filled, and Enjoyable vacation experience ever. Our mission is more than just words – it is the reason we do what we do. Vacation Myrtle Beach delivers highly personalized service to our guests. We are a leader in the Myrtle Beach area's hospitality industry with an...


  • Miami, United States Dionne James - State Farm Agent Full time

    Benefits: Bonus based on performance Company parties Competitive salary Flexible schedule Opportunity for advancement Paid time off Signing bonus Training & development ROLE DESCRIPTION:Dionne James - State Farm Agent is searching for a competitive Producer who can recognize opportunities and strategically turn...


  • Miami, United States Lakitsia Gaines - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewState Farm Insurance Agent located in Miami, FL is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Lakitsia Gaines - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home...

  • Real Estate Agent

    7 days ago


    Miami, United States Radius Agent Full time

    Job DescriptionJob DescriptionWe’re looking for a motivated, dynamic real estate sales buyer’s agent to support our business and help close deals. You’ll be responsible for adding prospective customers to the sales funnel, assessing homebuyers’ wants and needs, and continuously following up to ensure a successful sale. Job seekers should be driven...


  • Miami Beach, United States Cardozo Hotel Full time

    About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...


  • Miami, United States Lakitsia Gaines - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...


  • Miami Beach, United States Pyramid Global Hospitality Full time

    Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development,...

  • Reservations Agent

    2 days ago


    Miami Beach, United States Shelborne South Beach Full time

    ** Reservations Agent** Location * Summary * Description * Skills Summary **Reservations Agent** Salary $14 / Hour Schedule Full Time Experience Minimum 1 year of experience Location Category Hotel **Reservations Agent** Description As a Reservation Agent you will ensure outstanding customer service, to potential and past hotel guests. The main...

  • Guest Service Agent

    7 days ago


    Miami Beach, United States Hersha Hospitality Management, LP Full time

    Overview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager Your Focus * Immediately greet guests and offer to assist with their needs. * Register...


  • Pompano Beach, United States Fernanda Macedo - State Farm Agent Full time

    Position Overview Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. **Responsibilities**: - Establish customer relationships...

  • Guest Service Agent

    2 weeks ago


    Miami Beach, United States Hilton Cabana Miami Beach Resort Full time

    DescriptionOverlooking the Atlantic Ocean, the Hilton Cabana Miami Beach Resort offers direct access to the beach and the nine-mile Miami Beachwalk. Features include two ocean-view outdoor pools, poolside cabanas, and our private beach. Enjoy complimentary bike rentals and our bar with beach service.Shift Pattern: variable with typical shift times from...


  • MIAMI BEACH, United States Associa, Inc. Full time

    The Residential Services Agent must have strong communication, telephone, and customer service skills. This position also requires the person to be detailed oriented and able to multitask. In this position you must have a approachable and friendly at Residential, Agent, Property, Customer Service, Resident, Property Management, Skills


  • Miami Beach, United States Fontainebleau Miami Beach Full time

    Responsible for providing courteous and competent services to ensure guests are processed efficiently during check-in on arrival and check-out on departure. Examples of Duties, includes but is not limited to the following: 1. Complete necessary paper Guest Service, Guest, Agent, Office, Service, Hotel, Business Services

  • Guest Service Agent

    6 days ago


    Miami Beach, United States Moxy South Beach Full time

    Overview Opportunity:  Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.  Your Growth PathFront Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their needs. Register and...