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Service Writer

2 months ago

Riverside, United States United Rentals Full time
Company Name: United Rentals

Description
Great company. Great people. Great opportunities.

If you'd like the chance to make your mark with the world's largest equipment rental provider, come build your future with United Rentals

As a Service Writer - Customer Equipment Solutions (CES), you will be responsible for service and maintenance related administrative duties. These duties include but are not limited to work order completion, technician time tracking, warranty recovery and preventive maintenance currency. You are also responsible for scheduling, maintaining equipment files, processing service related invoices, handling customer inquiries and keeping the service department informed with respect to service bulletins and general information.

What you'll do:
Work Order Completions, such as opening and closing work orders with accurate informationTechnician Time Reporting, ensure all paid hours available for work are recorded accurately and timelyEnsure that all tasks eligible for warranty are created and submitted for warrantyMonitor warranty reporting to ensure that all claims are properly brought to closureRun Preventive Maintenance reports and schedule work as appropriate to maintain a high level of fleet currencyHandle equipment maintenance related issues with a high sense of urgencyKeep Management informed of customer concernsEnsure all service-related invoices are properly coded within the correct General LedgerOther duties assigned as needed

Requirements:
High School diploma or equivalentValid driver's license with acceptable driving record1 - 2 years experience in a shop or service environmentBasic computer skillsAttention to detailAbility to multi-task in a busy environmentHigh sense of urgency with respect to customer serviceSuperior customer service, teamwork and verbal/written communication skills

This position is deemed Safety Sensitive for purposes of United Rentals' policies and procedures.

Why join us?

We don't just "talk the talk" We're an award-winning company (recently named a Glassdoor Best Place to Work in 2023) that truly cares about our people - That's why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer:
Paid Parental Leave United Compassion Fund Employee Discount ProgramCareer Development & Promotional OpportunitiesAdditional Vacation Buy Up Program (US Only)Early Wage Access through Payactiv (US Hourly Only)Paid Sick LeaveAn inclusive and welcoming culture

Learn more about our full US benefit offerings here.

Mutual respect for the dignity and fundamental rights of all persons defines our culture. United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email careers@ur.com for assistance.

United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, education, training, experience, skills, and ability.

Compensation Range:
$21.90 - $32.85

Job ID: 74117205