Sales Operations Manager

4 weeks ago

Hudson, United States Michael Page Full time

About Our Client

My client specializes in collaborating with global MedTech partners to enhance the functionality of crucial medical devices through innovative surface solutions. With operations across four facilities in Massachusetts, Rhode Island, and Costa Rica, the company offers seamless supply chain support to clients worldwide. Their expertise lies in optimizing the performance of patient-critical products through advanced coatings and services. They are committed to delivering high-quality solutions that meet the stringent demands of the medical industry, ensuring the reliability and effectiveness of medical devices for improved patient outcomes.

Job Description

* Spearhead customer engagement efforts to oversee the gathering of customer forecasts, conduct analysis on customer data, and produce internal and external reports vital for strategic business decisions and execution.

* Utilize ERP (PLEX), Business Intelligence (Qlik), and similar software to craft business analytics, generating actionable insights and recommendations to optimize business performance and revenue generation.

* Harness data-driven insights and patterns to pinpoint customer requirements, growth prospects, and effectively convey business status, fostering a data-centric decision-making culture within the organization.

* Serve as a strategic ally to sales, planning, production, customer service, finance, and other departments, furnishing data-driven support to drive revenue, enhance operational efficiency, and elevate customer satisfaction.

* Manage the annual revenue budget, quarterly forecasts, monthly sales analysis, and daily Sales & Operations Plan reporting.

* Develop, deploy, and refine efficient business processes and tools for Customer Relationship Management (CRM), quoting, Quarterly Business Reviews (QBR), and metrics tracking.

* Engage in cross-functional initiatives, demonstrating collaborative teamwork, as delegated.

* Lead the creation of key performance indicators (KPIs), reports, dashboards, and presentations to monitor and communicate customer budget versus actual revenue status and other pertinent insights.

* Monitor and report on customer supply agreements, including quarterly scrap reimbursement reconciliation and year-over-year volume comparisons.

* Produce periodic reports regularly.

* Actively participate in customer presentations and on-site visits.

* Occasional travel required, up to 10%.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

The Successful Applicant

You Have:

* Completion of a Bachelor's degree in fields such as business administration, Finance, Economics, Analytics, or related disciplines.

* At least 5 years of hands-on experience in commercial operations, business analytics, or similar roles, preferably within industries like medical devices, pharmaceuticals, biotechnology, or life sciences.

* Demonstrated success in driving operational efficiency and streamlining processes within intricate business landscapes.

* Proficiency in analytical reasoning and problem-solving, utilizing data to inform strategic decisions effectively.

* Advanced proficiency in various software and data systems including Excel, ERP, Business Intelligence, CRM, or equivalent platforms.

* Familiarity with other Microsoft tools.

* Previous engagement with customers and exposure to CRM systems and pertinent sales and marketing technologies.

* Ability to thrive in dynamic, fast-paced environments while managing multiple priorities adeptly.

* Inherent drive for self-improvement and enhancement of departmental performance through continuous growth, development, and a dedication to excellence.

* Excellent written and verbal communication skills, coupled with strong presentation abilities.

What's on Offer

Details:

My client is offering a salary of $90-110k based on experience, a great work life balance, 401K, full benefits, and a great work life culture.Hybrid - Hudson MA

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