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Desktop Support

2 months ago

Lehi, United States Kforce - United States Remote Work Freelance Full time

Kforce has a client in Lehi, UT that is seeking a Desktop Support. The Service Desk Technician will provide support for internal systems, hardware, and applications while coordinating with internal support teams to minimize disruptions to business operations. This role involves issue resolution rather than just triage and ticket escalation.The team supports corporate users with any system issues they may experience. Schedule: Monday to Friday 8.00 to 5.00. Training: Up to 2 weeks of training will be provided to the selected candidate. Essential Duties:

Requirements
  • Technical experience: Must have developed skills and prior experience supporting end-user issues
  • Aptitude: An interest in and ability to learn new systems and processes
  • Customer Service and Communication skills: excellent customer service and communication skills are essential
  • A desire to learn new technologies and grow their technical skill set
  • Adept at troubleshooting OS, software, hardware, and connectivity issues
  • While there is a knowledge base for reference, candidates should be able to provide support without relying heavily on it
  • Embodies values of integrity, courage, passion, curiosity, impact, and being human-centered
Intermediate level knowledge of the following:
  • Troubleshooting fundamentals
  • Current Windows Operating Systems and built-in applications
  • Troubleshooting iOS mobile devices and applications
  • Microsoft Active Directory/GPO and networking protocols (DHCP, DNS, etc.)
  • Cybersecurity fundamentals and best practices, including identity and access management
  • Conferencing audio/visual solutions and VOIP technologies
Preferred but not required:
  • A+ certification
  • Intermediate knowledge of Chrome OS and Mac OS
  • Experience providing remote support via phone and chat
  • Experience with Single Sign-On systems
  • Basic knowledge of G-Suite in a corporate environment

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.