![Navy Federal Credit Union](https://media.trabajo.org/img/noimg.jpg)
Member Service Representative
1 month ago
Overview
To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Provide assistance/training to lower level team members.
This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.
Responsibilities
- Analyze, research and resolve problems and discrepancies related to member accounts/loans
- Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications
- Counsel current and prospective members about Navy Federal's products and services
- Ensure cash and other negotiable instruments are handled properly
- Identify opportunities to cross service products and increase product penetration
- Perform platform banking functions
- Assist level I team members
- Understand and comply with federal and other regulations relating to financial products and services
- May assist with Branch Office vault opening, closing and balancing procedures
- May serve as a Branch Office and/or ATM vault custodian
- Perform other duties as assigned
Qualifications
- Ability to work independently and in a team environment
- Working knowledge of savings and checking products, accounts and services
- May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need
- Effective active listening skills to accurately respond to inquiries and account requests
- Effective organizational, planning and time management skills
- Effective research, analytical, and problem solving skills
- Effective skill building effective relationships through rapport, trust, diplomacy and tact
- Effective skill exercising initiative and using good judgment to make sound decisions
- Effective skill maintaining composure in a high production and changing environment
- Effective skill navigating multiple screens and PC applications and adapting to new technologies
- Effective skill performing mathematical calculations and working accurately with numbers
- Effective verbal and written communication skills
Desired Qualifications
- Experience in member/customer service preferably in a call center, retail banking or financial institution
- Experience in working in a credit union environment
Hours: Available Monday - Saturday, hours based on business needs.
Location: 909 SE 1st Avenue, Room 100, Miami FL 33131
Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.
*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at TSCandidateSupport@Infor.com.
About Us
You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it: * Military Times 2022 Best for Vets Employers * WayUp Top 100 Internship Programs * Forbes 2022 The Best Employers for New Grads * Fortune Best Workplaces for Women * Fortune 100 Best Companies to Work For * Computerworld Best Places to Work in IT * Ripplematch Campus Forward Award - Excellence in Early Career Hiring * Fortune Best Place to Work for Financial and Insurance Services Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.-
Member Services Representative
3 weeks ago
Miami, United States Solis Health Plans Full timeJob DescriptionJob DescriptionAbout us:Solis Health Plans is a new kind of Medicare Advantage Company. We provide solutions that are more transparent, connected, and effective for both our members and providers. Solis was born out of a desire to provide a more personal experience throughout all levels of the healthcare journey. Our team consists of expert...
-
Member Services Representative/Inside Sales
2 days ago
Miami, United States Solis Health Plans Full timeJob DescriptionJob Description**Position is FULLY ONSITE Mon-Friday, Bilingual in Spanish or Creole is required**Location: 9250 NW 36th St, Miami, FL 33178. Solis offers competitive benefits including:Health, Vision & Dental Insurance. Paid Time Off.Paid Holidays.401k Matching Program. Paid Long Term Disability & Life Insurance policy. Employee Appreciation...
-
Customer Service Representative
2 weeks ago
Miami, United States Sergio Herrera - State Farm Agent Full timeJob DescriptionJob DescriptionROLE DESCRIPTION:As a licensed 4-40 Customer Service Representative, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while...
-
Customer Service Representative
3 weeks ago
Miami, United States Sergio Herrera - State Farm Agent Full timeJob DescriptionJob DescriptionROLE DESCRIPTION:As a licensed 4-40 Customer Service Representative, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while...
-
Customer Service Representative
3 weeks ago
Miami, United States Sergio Herrera - State Farm Agent Full timeROLE DESCRIPTION: As a licensed 4-40 Customer Service Representative, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries,...
-
Patient Services Representative
2 months ago
Miami, United States Miami Beach Medical Group Full timeJob DescriptionJob DescriptionThe Patient Services Representative performs clerical duties using specific knowledge of medical terminology and clinical procedures. This role provides customer service to all patients and visitors entering the medical center. Duties and Responsibilities Influence patient satisfaction by ensuring patients is greeted upon...
-
Customer Service Representative
2 weeks ago
Miami, United States Jasmin Valiente - State Farm Agency Intern Full timeJob DescriptionJob DescriptionBenefits:Competitive salaryDental insuranceHealth insurancePaid time offTraining & developmentVision insuranceAGENCY DESCRIPTION: Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you!...
-
Customer Service Representative
2 weeks ago
Miami, United States Jasmin Valiente - State Farm Agency Intern Full timeJob DescriptionJob DescriptionBenefits:Competitive salaryDental insuranceHealth insurancePaid time offTraining & developmentVision insuranceAGENCY DESCRIPTION: Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you!...
-
Member Services Representative
6 days ago
Miami, United States American Airlines Full time**Intro**: Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career...
-
Patient Services Representative
2 months ago
Miami, United States Miami Beach Medical Group Full timeJob DescriptionJob DescriptionThe Patient Services Representative performs clerical duties using specific knowledge of medical terminology and clinical procedures. This role provides customer service to all patients and visitors entering the medical center. Duties and Responsibilities :Influence patient satisfaction by ensuring patients is greeted upon...
-
Customer Service Representative
3 weeks ago
Miami, United States dazonn TECHNOLOGIES PRIVATE LIMITED Full timeJob DescriptionJob DescriptionDAZONN Technologies Private Limited is a leading technology company that provides innovative solutions to businesses of all sizes. We are currently seeking a motivated and customer-oriented individual to join our team as a Customer Service Representative.As a Customer Service Representative, you will be responsible for providing...
-
Customer Service Representative
3 weeks ago
Miami, United States dazonn TECHNOLOGIES PRIVATE LIMITED Full timeDAZONN Technologies Private Limited is a leading technology company that provides innovative solutions to businesses of all sizes. We are currently seeking a motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional customer service...
-
Customer Service Representative
3 weeks ago
Miami, Florida, United States dazonn TECHNOLOGIES PRIVATE LIMITED Full timeDAZONN Technologies Private Limited is a leading technology company that provides innovative solutions to businesses of all sizes. We are currently seeking a motivated and customer-oriented individual to join our team as a Customer Service Representative.As a Customer Service Representative, you will be responsible for providing exceptional customer service...
-
Customer Service Representative
4 weeks ago
Miami, United States Molly Maid of Southern MiamiPalmetto Bay Full timeJob DescriptionJob DescriptionAs a Customer Service Representative, you are a key member of the team and represent Molly Maid on support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees.You are self-motivated, energetic, and enjoy...
-
Customer Service Representative
5 days ago
Miami, United States VORTEX INDUSTRIES, LLC Full timeDescription: Vortex Doors, America’s highest quality and most customer-centric commercial and industrial door installation & repair company, is seeking a dedicated and customer-focused individual to join our team as Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing...
-
Bilingual Customer Service Representative
3 days ago
Miami, United States Florida One Insurance Full timeJob DescriptionJob DescriptionExciting opportunity alert! Are you a fluent bilingual speaker looking for a thrilling career in customer service? Florida One Insurance is seeking a Full Time Bilingual Customer Service Representative to join our energetic team at our onsite location. Imagine the excitement of helping customers in English and Spanish, making a...
-
Service Solution Representative
2 days ago
Miami, United States Miami Beach Medical Group Full timeJob DescriptionJob DescriptionThe Service Solution Representative answers inbound calls from members and providers, inputs data, and provides an elevated level of customer service, always extending courtesy and professionalism. Duties and Responsibilities Answer telephone promptly and ensure calls are identified and categorized to forward to appropriate area...
-
Customer Service Representative
4 weeks ago
Miami, United States Watsco Full timeHere is what you will be doing as part of the team: Looking for a Cool Job in a fast-paced environment with a dynamic team representing the industry leader in HVAC equipment? The Customer Service Representative is responsible for providing support to the Sales team and Sales Center. The ultimate goal of this role is to serve as a liaison between the company...
-
Customer Service Representative
3 weeks ago
Miami, United States Molly Maid Full timeAs a Customer Service Representative, you are a key member of the team and represent Molly Maid on support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees. You are self-motivated, energetic, and enjoy helping people. You are driven...
-
Patient Services Representative
1 month ago
Miami, United States Miami Beach Medical Group Full timeJob DescriptionJob DescriptionThe Patient Services Representative performs clerical duties using specific knowledge of medical terminology and clinical procedures. This role provides customer service to all patients and visitors entering the medical center. Duties and Responsibilities Influence patient satisfaction by ensuring patients is greeted upon...