Assistant General Manager

1 month ago

Township of Cherry Hill, United States Residence Inn Cherry Hill Full time

Compensation Type: Yearly Highgate Hotels:

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location:

Residence Inn Cherry Hill

1821 Old Cuthbert Rd

Cherry Hill, NJ 08034

Overview:

The Assistant General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel.

Responsibilities:
  • Select Service and Fosse Experience a plus

  • Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis.

  • Tour the operating departments daily, making adjustments as needed via department heads.

  • Conduct weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Highgate Hotel standards, and the review of previous and future sales and operations efforts.

  • Meet all financial review dates and corporate directed programs in a timely fashion.

  • Hold a monthly financial review with all department managers, M.I.D.'s and available supervisors.

  • Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures.

  • Develop managers for future advancement through competency training and corporate sponsored training programs.

  • Participate in required M.O.D. coverage as scheduled.

  • Maintain direct contact with and monitor the development of management trainees.

  • Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance.

  • Oversee and assist in the Highgate Hotel budget process as required.

  • Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards, including compliance in all departments to Highgate Hotel Garden Standard of the Week training.

  • Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation.

  • Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer.

  • Ensure complete processing of invoices daily by using the A/P process.

  • Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar.

  • Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.

  • Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, managers and all other employees.

  • Forecast monthly the hotel's financial position, by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate reforecast.

  • Prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff.

  • Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended.

  • Perform all Executive Committee members performance appraisals according to Highgate Hotel S.O.P.’s, and ensure that managers are in compliance with the standards in their administration of performance appraisals to their staff.

  • Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps.

  • Perform any other duties as requested by the Vice President or Regional Director of Operations.

  • Ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s.

  • Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort.

  • Be in the public areas during peak times, greeting guests and offering assistance as needed.

  • Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur.

  • Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies

Qualifications:
  • At least 5-6 years progressive experience in a hotel. Bachelor's Degree preferred.
  • Long hours sometimes required.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Participate in M.O.D. coverage as required.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing nametags.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to maintain confidentiality of information.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
  • Perform other duties as requested by management.

  • Assistant General Manager

    2 weeks ago

    Cherry Hill, United States Hotel Management and Consulting Full time

    Hotel Management & Consulting is seeking an experienced Assistant General Manager for our WoodSpring Suites location in Cherry Hill, NJ. Our Ideal Candidate: Outgoing. Energetic. Leader. You can facilitate a teamwork environment and enjoy recruiting, orienting, training, and counseling a team of 5-8 staff members. Being an HMC Assistant General Manager: As...

  • Assistant General Manager

    1 month ago

    Cherry Hill, New Jersey, United States Residence Inn Cherry Hill Full time

    Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Assistant General Manager

    2 weeks ago

    Cherry Hill, United States Highgate Full time

    Overview The Assistant General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel. Responsibilities Select Service and Fosse Experience a plus Play a pivotal role in hotel sales...

  • Assistant General Manager

    4 weeks ago

    Cherry Hill, United States Applegreen USA Welcome Centers Central Services Full time

    **Assistant General Manager** **What We Do** At Applegreen, we**_ Refresh Travelers on their Journey_**_. _Applegreen_ _USA operates over 80 travel plazas across the Northeast and Midwest that provide convenience, comfort, retail, and an extensive range of delicious food options such as Auntie Anne’s, Burger King, Chick-fil-A, Cinnabon, Dunkin Donuts,...

  • Human Resources Manager

    4 weeks ago

    Township of Brick, United States BL Manager, LLC Full time

    If you have a passion for Human Resources and love assisting people and are excellent at multi-tasking, then we have the perfect job for you! We are seeking a **Human Resources Manager** to join the **TEAM**! The **HR Manager **will perform human resources and payroll processing-related functions and assist in the operations of HR functions and duties by...

  • Life Enrichment Assistant

    3 weeks ago

    Township of Brick, United States BL Manager, LLC Full time

    Other organizations sometimes call this role an Activities Assistant, but we believe this role deserves the very special title of **Life Enrichment Assistant**!** At our community, our Life Enrichment Assistants play a key role in enriching our residents to live an active vibrant life! **What will you get to do as a Life Enrichment Assistant?** - Get to...

  • Assistant Manager

    2 weeks ago

    Cherry Hill, United States 1243 - Dave's Hot Chicken - Cherry Hill Full time

    **Summary**: The Assistant Manager supports the Assistant General Manager and General Manager in the daily responsibilities required to keep the business running smoothly. The Assistant Manager directs employees and ensures that work is being completed in a timely and effective manner. **Job Expectations**: The Assistant Manager performs Leadership,...

  • Assistant Manager

    1 month ago

    Cherry Hill, United States K9 Resorts of Cherry Hill Full time

    Job DescriptionJob DescriptionTitle: Assistant ManagerReports to: General Manager / Resort OwnerAssistant Managers often exemplify a few characteristics; they are energetic, enthusiastic, andhave the ability to lead people. They must love working with people and dogs. They will assistthe General Manager in day-to-day operations, while also overseeing...

  • Weekend General Manager

    4 weeks ago

    Cherry Hill, United States ESPORTA FITNESS Full time

    Esporta Fitness is a globally recognized name when it comes to health and fitness. The role of **Weekend General Manager** is crucial to the success of our clubs. They are responsible for helping the General Manager in hiring, developing and mentoring the club sales staff and with that staff, achieving membership sales goals. **The purpose of this position...

  • Assistant Manager

    1 month ago

    Cherry Hill, United States 1243 - Dave's Hot Chicken - Cherry Hill Full time

    Job DescriptionJob DescriptionSummary:The Assistant Manager supports the Assistant General Manager and General Manager in the daily responsibilities required to keep the business running smoothly. The Assistant Manager directs employees and ensures that work is being completed in a timely and effective manner. Job Expectations:The Assistant Manager performs...

  • Hotel General Manager

    1 month ago

    Cherry Hill, United States Goodwin Recruiting Full time

    To Apply for this Job Click HereAn East Coast-based Hotel management group seeks an experienced Hotel General Manager with Full-service Brand Hotel experience to lead its team and deliver exceptional Guest service. The General Manager is responsible for the leadership structure and drives the training, financial success, culture, and overall environment of...

  • General Manager

    4 weeks ago

    Township of Deptford, United States The Cannabist Company Full time

    **Position Overview**: The General Manager is responsible for interfacing and consulting with qualified patients and caregivers, and administering approved medical marijuana products. The General Manager oversees all activities related to the operation of the Dispensary to include patient identification and registration, record retention, product tracking...

  • General Manager

    2 weeks ago

    Township of Brick, United States LA Fitness Full time

    **Who Are We?** LA Fitness is a privately owned fitness club chain. LA Fitness has hundreds of health clubs and millions of members across US and Canada. In an industry often equated with fad and fashion, LA Fitness has steadily increased its presence by focusing on the one lifelong benefit valued by everyone: good health. **About Us** Founded in Southern...

  • General Manager

    2 weeks ago

    Township of Howell, United States LA Fitness Full time

    **Who Are We?** LA Fitness is a privately owned fitness club chain. LA Fitness has hundreds of health clubs and millions of members across US and Canada. In an industry often equated with fad and fashion, LA Fitness has steadily increased its presence by focusing on the one lifelong benefit valued by everyone: good health. **About Us** Founded in Southern...

  • General Manager

    2 months ago

    Township of Deptford, United States Moe's Southwest Grill Full time

    A manager is an example of good attitudes, words, and actions. A leader with clear goals, accountability, performance and commitment along with the ambition and ability to fulfill those goals. A person who is both task - and team-oriented, managing people and processes with concern and expertise. As a manager, you face many demands ranging from maintaining...

  • Assistant Manager- Sales

    2 weeks ago

    Cherry Hill, United States LL Flooring Full time

    $16.50/hr + Monthly Bonus + GENEROUS BENEFITS!! *Weekly Pay, 401k Company Match, Low Cost Medical Cost Options, Up to 5 Weeks PTO + More! **Opportunity - Assistant Store Manager - Sales (ASM2)**: The Assistant Store Manager - Sales (ASM2) at LL Flooring is responsible for sales support, superior customer services and for maintaining the warehouse and...

  • Assistant Manager- Sales

    2 weeks ago

    Cherry Hill, United States LL Flooring Full time

    $16.50/hr + Monthly Bonus + GENEROUS BENEFITS!! *Weekly Pay, 401k Company Match, Low Cost Medical Cost Options, Up to 5 Weeks PTO + More! **Opportunity - Assistant Store Manager - Sales (ASM2)**: The Assistant Store Manager - Sales (ASM2) at LL Flooring is responsible for sales support, superior customer services and for maintaining the warehouse and...

  • General Case Manager

    2 weeks ago

    Cherry Hill, New Jersey, United States Asociación Puertorriqueños en Marcha Inc Full time

    :Who We Are?Asociacin Puertorriqueos en Marcha (APM) is a nonprofit organization in Philadelphia, PA providing human services to the community including early childhood education, foster care & adoption, child welfare, mental & behavioral health, community and economic development, housing, violence intervention, and services to community schools.All of our...

  • Assistant Project Manager

    1 month ago

    Cherry Hill, United States The Bannett Group, Ltd. Full time

    Assistant Project ManagerThe Bannett Group, Ltd, is a well-established, profitable, design-build firm located in Cherry Hill, NJ that has been in business for over 50 years.  We are experienced in a wide array of industries that include retail, restaurant, mixed-use development, healthcare, and commercial markets.  Our company produces projects throughout...

  • Pottery Barn

    2 weeks ago

    Cherry Hill, United States Pottery Barn Full time

    We hope you're interested in building a home with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply.**About the **Team** Our mission is to enhance the quality of our customers’ lives at home. We put the customer at the center of everything we do, every day. Our corporate values that...