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Practice Admin-Cardiology, Physician Services
2 months ago
Job Summary
The Ambulatory clinic administrator is responsible for the management of 4 physician practice locations and/or with (combined) 15+ providers. This role is responsible for managing all functions of the assigned physician practices operated by LifePoint, including organization and planning of the services provided by the practice. The Ambulatory clinic administrator coordinates the smooth operation of the day-to-day activities, provides leadership, makes decisions, sets goals, and assures that quality, performance and production standards are maintained. The Ambulatory clinic administrator is responsible for implementation of comprehensive programs to ensure delivery and management of efficient and financially responsible delivery of quality health care in the physician office setting.
COMPANY DESCRIPTION
Frye Regional Medical Center, located in the beautiful foothills of North Carolina is a 355-bed acute care hospital, 81-bed Behavioral Health facility and more than 70 primary and specialty care providers.
Essential Functions
- Provides supervision and direction for administrative and clinical employees. Plans, assigns and directs work assignments ensuring adequate and efficient staffing. Interviews, hires, orients and trains employees; evaluates employee performance; rewards and disciplines employees.
- Provides budgetary planning, implementation, monitoring and tracking of financial data. Provides financial reports on monthly and as needed basis.
- Establishes clear open communications and builds positive relationships with patients, physicians, staff, director, and peers. Communicates on a regular basis with physicians, director and employees.
- Develops and implements efficient and effective systems and processes. Analyses clinic functions to ensure that patient service and financial viability are the primary focus. Proactively develops systems and processes anticipating patient/internal/external customer needs.
- Ensures appropriate ordering, receiving and utilization of all supplies and medications.
- Identifies staff educational needs. Responsible for staff education and compliance with all safety procedures including conducting emergency drills on a periodic basis.
- Develops, implements, administers, maintains policies and procedures consistent with the practice and the organization. Monitors and addresses compliance policies and procedures.
- Coordinates, leads, and participates in the performance improvement activities for the practice. Ensures adherence/compliance with standards for such as OSHA, JCAHO, infection control, and safety and security protocols.
- Evaluates and reports on periodic basis patient and staff satisfaction implementing programs/measures for maintenance and improvement. Addresses comments/complaints in a timely and effective manner.
- Ensures compliance with organizational policies and procedures.
- Responsible for hiring, training, developing, and evaluating employee performance
- Provides supervision and direction for all practice staff. Responsible for planning, assigning, and directing work flow. Serves as a resource for decision making and problem solving, and as a liaison between physicians, management, and other departments.
- Participates in budgetary planning, implementation, and monitoring of all financial aspects of the physician office practice. Responsible for patient scheduling and throughput, physician and staff productivity and maintenance of adequate staffing, equipment, and supplies.
- Responsible for compliance with billing and accounting procedures, revenue cycle and financial audit requirements.
- Identifies trends and develops a plan of action to address customer, employee, and physician satisfaction issues. Participates on teams to achieve desired results.
- Responsible for resolution of facility management, equipment, and safety issues.
- Ensures compliance with established safety and regulatory guidelines, including HIPAA, OSHA, and infection prevention policies and procedures. Coordinates ongoing unit based performance improvement activities.
- Demonstrates good customer service skills when interacting with patients, families, and visitors. Demonstrates leadership in communication and team work.
Benefits - Wide range of benefits options
- Here at Frye, you choose your own Medical, Dental, and Vision plans from a variety of competitive options that give you the coverage that best fits your needs.
- HSA
- 401(K) retirement plan contributions
- Generous Paid Time Off
- Accident & Critical Illness Insurance
- Prescription Assistance with OptumRx
- Income protection programs for the entire family such as life insurance, Short/Long-term Disability, and Identity Theft.
- Employee Assistance program at no cost to you to provide emotional, legal, financial, and daily life support for your entire household. Services are available 24 hrs. a day, 7 days a week.
- Free travel and entertainment discount program to ensure you enjoy your time away from work.
Why join our team?
Frye Regional Medical Center employs more than 1500 professional and clinical staff. Our medical center is a 355-bed acute care facility which offers a broad array of inpatient and outpatient care. Frye Regional Medical Center is dedicated to providing patients with a full range of services to meet the healthcare needs of our community. We believe our employees are our most valuable assets in accomplishing this goal and we have made great strides to ensure employee satisfaction. If you are passionate about changing lives, we are looking for you
Minimum Education
Associates Degree required.
Bachelor's Degree preferred.
In lieu of degree, candidate must have 5 years experience as a Practice Manager.
Minimum Work Experience
- Six (6) years supervisory and/or management experience within a healthcare environment, medical group office, or outpatient facility
- Experience developing key relationships within an integrated delivery system such as hospital, health plan and support departments
- Knowledge of health care environment, medical office policies and procedures, general accounting procedures and human resource management practices
- Strong written communication, verbal communication, and interpersonal skills
- Ability to identify and solve problems, makes decisions, and implements changes
- Ability to prioritize, plan and coordinate work activities
- Demonstrated ability to successfully interact with clinic physician leadership and staff physicians to carry out clinic mission, goals and objectives
- Strong knowledge of Practice Management Systems and Electronic Medical Records
- Demonstrated management and leadership skills, particularly mentoring, coaching and conflict management
- Personal style which emphasizes openness, visibility and approachability
- Excellent listening and follow-through abilities and a willingness to accept constructive criticism
- Ability to travel between facilities in an efficient manner
Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran
