Remote Product App Support Sr Assoc

4 weeks ago

Naperville, United States Cognizant Full time

Are you someone who enjoys working for a company that leads the world by modernizing technology, reimagining processes, and redefining experiences? If you are analytical, organized, self-directed, we want to talk to you, we are looking for a strong Product Support Analyst who sees resolution as the end goal. Cognizant employees enjoy putting their talents and sharpening their technical skills while solving outstanding problems and seeing the results of their efforts in real time

Purpose:

As a Product Application Support Senior Associate, you will provide sophisticated problem-solving, analysis, and support for software application and/or data issues. You will also support external users on all aspects of user-reported anomalies or questions involving software.

What you will do:

· Deal directly with internal and external customers to ascertain problems and assist in resolving issues while striving to build and maintain strong customer relations and partnerships.

· Troubleshoot, test, and coordinate to resolve reported software and/or data issues while providing status to internal and external clients on a timely basis with limited supervision.

· Document internal processes and/or business requirements from external sources.

· Review progress of and evaluate projects in terms of results achieved.

· Provide internal and external application training/presentations.

· Aid in implementing and upgrading customers.

· Mentor lower-level associates.

To be successful in this role, you will have
  • High school or equivalent education (Bachelor’s degree a plus)
  • Strong QNXT skills
  • Strong MSOffice Suite (Word, Excel, PowerPoint, etc.) skills
  • Proven analytical and research skills
  • Proven attention to detail
What's in it for you:

At Cognizant, we offer a competitive salary package including excellent perks such as insurance (available from day 1 of employment), great work-life balance, 401k with matching component, excellent PTO program, and many, many other benefits.

We will also welcome you as a valuable member of an organization that embraces diversity: for the second time, Cognizant has been named to the Forbes list of Best Employers for Diversity based on survey responses from its employees We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Salary and Other Compensation:

The hourly rate for this position is between $43,900 to $112,600, depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

  • Medical/Dental/Vision/Life Insurance
  • Paid holidays plus Paid Time Off
  • 401(k) plan and contributions
  • Long-term/Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan

Applications are accepted until May 17, 2024.

Disclaimer: The annual salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Accommodation: If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.

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