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Solutions Consultant

2 months ago

Lansing, United States BS&A Full time
Position Overview: Solution Consultant – SaaS ERP

Position Overview: BS&A Software, a market-leading software organization with proven technology, is seeking a Solution Consultant to join our growing Implementation Team. You will play a key role in the implementation of BS&A’s ERP software (primarily cloud-based) in local governments and utility districts throughout the country. Our Solution Consultants are customer-facing and play a key role in translating customer requirements into our software solutions.

If you are looking for a challenging and rewarding opportunity to utilize your skills, we'd love to hear from you

Key Responsibilities:
  • Lead the Discovery, Design and Configuration phases of customer implementations.
  • Define, analyze, and interpret customer business needs and procedures, aligning them with project objectives.
  • Map customers’ existing business processes and legacy system data to the BS&A ERP system.
  • Partner with customers to perform data validation following conversion of master data and historical transactional data from customers’ legacy systems.
  • Configure and customize ERP systems in line with client's operational methods and BS&A’s recommended practices.
  • Identify and document business/technical prerequisites for specific software design/development, forms, reports, interfaces, processes, configuration, and other necessary alterations.
  • Deliver outstanding customer support and address client concerns throughout the implementation process.
  • Collaborate with various team members, including Project Managers, Data Conversion team members, and Implementation & Training Specialists
Qualifications:
  • Bachelor’s degree in business, Accounting/Finance, Information Systems, or equivalent work experience
  • Minimum 3 years’ experience in hands-on implementation of complex SaaS ERP systems, preferably in GovTech/Municipalities.
  • Specific domain knowledge in one or more areas of ERP systems, such as Core Financials or HRMS/Payroll. Knowledge in municipality-specific functions such as Utility Billing and Community Development is a plus.
  • Keen eye for detail, able to quickly identify potential issues in customer configuration and/or data conversion issues.
  • Some technical proficiency preferred (Excel, basic SQL scripting, etc).
  • Strong communication skills, both written and verbal, are essential.
  • Excellent customer facing skills with the ability to simplify technical aspects for non-technical users.
  • Ability to work independently, manage personal tasks effectively, take initiative in problem-solving, and meet deadlines. The ideal candidate will be able to juggle multiple tasks in a fast-paced, deadline-oriented setting.
  • Ability to travel to customer sites for kickoff meetings and other ad-hoc activities (up to 25% travel).
  • Valid driver’s license

At BS&A, we love our team members and offer a highly competitive compensation and benefit package. Our benefit package includes:
  • Competitive pay
  • Health Insurance – BCBS of Michigan – Employer-paid premium
  • Health Savings Plan – Employer contributes 75%
  • Dental Insurance – Employer-paid premium
  • Vision Insurance – Employer-paid premium
  • Retirement – 401(k) – Employer-paid
  • Retirement – 401(k) – Employer matches 50% of team member contribution
  • Paid Parental Leave
  • Disability Insurance – Employer-paid premium
  • Life Insurance – Employer-paid premium
  • Generous PTO and Holiday Time
  • Company-sponsored events

BS&A uses E-Verify as part of the I-9 process to verify the work eligibility of all new hires.

BS&A provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. The BS&A complies with applicable state and local laws governing non-discrimination in employment in every location in which BS&A has facilities.

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