Enrollment Specialist
4 months ago
Who We Are:
National Louis is a 135+ year old university that has been grounded in the values of innovation, access, excellence, and equity from its inception. As an institution, we believe in providing access to educational opportunity and that education is our greatest lever for social and economic mobility. We are a student-focused community that is committed to continuous improvement and superior student service. We believe that through education we are able to empower change and build healthy communities. Our hard-working community is based on collaboration and respect for all team members and students.
What We Offer:
At National Louis University, we offer our employees an innovative environment to work together and inspire the ideas that will make an impact. As our external environment changes, our employees are provided the opportunities and tools needed to grow both personally and professionally to remain successful. NLU employees and dependents are offered a wide range of benefits, including but not limited to, Health Insurance benefits, Retirement benefits, Paid Time Off and Educational Benefits.
What You Will Do:
National Louis University has been experiencing substantial growth in our enrollment and our team is expanding as we seek out more growth opportunities. As an Enrollment Specialist, you will be responsible for assisting students in identifying education and career goals, guiding them through the enrollment process from initial inquiry through the first term as a new student, and inspiring them to remain focused on their objectives. To provide this service effectively while focusing on achieving enrollment objectives, the enrollment specialist need to have an in depth understanding of all academic program in their portfolio and to be able to articulate the benefits to the students. Enrollment Specialists can be placed in any of our six colleges with verticals in education, psychology and counseling, business, culinary arts, healthcare, and more. We have various opportunities to work with students at all levels, including high school, community college transfers, adult degree completers, graduate level, and doctorate students.
Essential Responsibilities
- Representing the university with professionalism and integrity, manage a full pipeline of incoming students through the enrollment cycle from initial inquiry through a successful first term experience. Effectively responding to any potential students' concerns, issues or inquiries and successfully qualifying students for various academic programs.
- Continuously meet and exceed monthly objectives, maintaining a high level of enrollment.
- Accurately document and record continuous contact using the CRM system (Salesforce) with each prospective student/returning student and track information to ensure smooth transition of applicant data. Produce activity reports as needed.
- Maintain a high level of knowledge regarding the offerings, programs, services etc. of all the Colleges. In addition, remains continuously knowledgeable, informed, and connected with the process surrounding enrollment
- Works on special projects as assigned.
- Select roles will require visits to high schools, community colleges, corporations, etc.
Qualifications
- Successful candidates will be able to handle high volume of student interactions by phone, internet, and in person. A sincere desire to help others combined with an independent drive to achieve objectives is required, as are professional verbal and interpersonal skills.
- Candidates will be required to meet and exceed monthly goals and have the ability to thrive in a team environment. In order to maintain accurate tracking of monthly goals, candidates must have strong database management skills working with a CRM system as well as Word and Excel.
- Candidates will have a Bachelor's degree (strongly preferred) along with a minimum of 3 years related experience in a customer-facing environment. Those with out a bachelor's degree must have a significant amount of work experience in the field.
NLU Inclusion Statement:
National Louis University is deeply committed to serving its community, advancing access and equity, and ensuring that all individuals are welcomed and valued. We are dedicated to fostering a culture where diversity, equity, and inclusion remain at the core of who we are. These are more than just words to us: they are truly a way of life for the NLU community. We recognize that differences in abilities, age, ethnicity, gender (identity and expression), race, religion, sexual orientation, socio-economic status, and background bring richness to our work environment. We affirm diverse perspectives, innovative contributions, and authentic presentations of self from every member within the NLU community. We believe inclusion is grounded in the actions we intentionally take each day. Our goal is to inspire and empower NLU employees and community members to cultivate an environment where we collectively focus on uplifting and advancing our institutional culture.
Special Instructions
Please Include the following along with your application: - Resume (Required) - Cover Letter (Optional) NLU Employees please also submit an Internal Posting Form
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