Clinical Liaison

Overview

POSITION SUMMARY

The Clinical Liaison increases referral through sales and marketing and performing pre-admission screens on potential rehabilitation patients.  Represents Atrium Health Floyd at conferences and community activities.  Provides health teaching and/or in-services. Assists in orientation of new rehabilitation employees.

Essential Functions

• Creates strategies for marketing opportunities and participates in education of referral sources regarding the services offered by the program, department and/or hospital.
• Performs sales and marketing calls with potential and current referral sources.
• Works with nurse managers, therapy program leaders, to devise a marketing strategy for each individual territory.
• Completes weekly reports showing contacts and referrals obtained.
• Fosters communication and collaborates with physicians, employees, patients, families, and referral sources.
• Provides health teaching and/or in-services to referral sources.
• Facilitates orientation to promote referrals within our own hospital and externally.
• Performs an admission screen based on functional progress, functional independence, and potential medical necessity.  Inclusion of psychological, social, and financial considerations. Assists patients with appeals process for admission as necessary.
• Presents information from pre-admission screen to MD’s and staff as appropriate.
• Coordinates and/or performs orientation of the patient and family to rehabilitation unit.
• Updates Care Port as appropriate.
• Allows for any cultural or religious beliefs in providing services and continuity of care.
• Ensures appropriate utilization of resources by using financial and clinical data to determine progress towards departmental goals and objectives.
• Identifies, documents, and reports variances, quality, cost, and risk issues related to patient referral growth. Communicates variances to management.
• Supports and participates in the review and modification of utilization management policies, procedures, and processes.
• Serves as an advocate for patient and families
• Facilitates communication between patient, family, and other members of healthcare team and ensures that patient/family wishes are understood.
• Promotes patient self-determination by keeping patient abreast of choices and implications of those choices.
• Recognizes patient decision-making capacity and encourages patient to verbalize desires and need.
• Recognizes cultural and religious beliefs of patient and acknowledges the impact these have on the patient during the pre-admission screening process.
• Attends education offerings (in the hospital and the community) that enhances individual’s knowledge and skill development.
• Ensures appropriate utilization of resources.
• Completes unit and departmental annual skills checklists.

Education, Licensure, Certifications:

Associate Degree Required, Bachelor’s Degree preferred. Licensed in one of the following: LPN, RN, PT, OT, SLP, NP, PA. Valid driver’s license and vehicle to conduct travel. At least 2 years caring for patients including understanding of discharge planning and assessment, reimbursement mechanisms, case management principles across the continuum of service awareness of community resources. Knowledge of Rehabilitation preferred. Public relations/marketing communication skills preferred.

JOB RELATIONSHIPS

1. Responsible to:

1. Program Leader
2. Director, Rehabilitation Services

2. Accountable to:

1. Director, Rehabilitation Services
2. Program Leaders
3. Program Staff
4. Customers

Patient Population Served

Demonstrates the knowledge of the principals of growth and development and demonstrates the skills and competency appropriate to the ages, culture, developmental stages, and special needs of the patient population served.

PHYSICAL DEMANDS

Frequent walking and standing. Prolonged periods of sitting including driving, reviewing medical records, and documentation. Repetitive wrist motion and occasional lifting of 10-20 pounds. Frequent verbal and written communication in English. Intact sight and hearing with or without assistive devices are required. Must be able to handle a fast-paced environment, moving independently from one location to another.

Protected Health Information

Will limit access to protected health information (PHI) to the information reasonably necessary to do the job. Will share information only on a need-to-know basis for work purposes. Access to verbal, written, and electronic PHI for this job has been determined based on job level and job responsibility within the organization. Computerized access to PHI for this job has been determined as described above and is controlled via user ID and password.

Machine, Tools, Equipment

Must possess a moderate computer competency level comprised of a working knowledge of Windows. As applicable to an individual job duties and expectations, employee must additionally possess a working knowledge of word processing, spreadsheet, presentation development, e-mail, browser, and online reporting. Requires basic competency in the use of office equipment (i.e., telephone, computer, fax machines, and copier, scanner). Personal protective equipment