Park Guide

4 weeks ago

Lansing, United States National Park Service Full time

MAJOR DUTIES MAY INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING:
Providing pre-established talks normally following a prescribed outline and requiring application of broad subject-matter knowledge of the features of interest particular to the site.
Serve as a front-line representative of an organization greeting customers/visitors, answering questions in person and telephonically, and responding to comments and complaints following established guidelines.
Communicating with a high volume of visitors or customers in face-to-face public/customer contact including the general public, education groups, and community organizations.
Answering a wide variety of visitor questions at the information desk and throughout the park.
Answering questions from the public in person, by phone, or in writing and conveying a variety of standard information, i.e., providing directions, resource information such as safety rules or policies, available activities and events, times, local sights.
Provide current and accurate information to visitors on recreational opportunities, facilities and services, and park resources.
Performing opening and closing procedures for visitor center according to established procedures.
Utilizes GSA and park vehicles (requires Valid Driver's License)

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