Underwriting Supervisor Assumptions

Chase is one of the largest U.S. providers of banking, lending, treasury, wealth management and investment services. Chase serves 50 million customers, including consumers, small businesses, mid-size companies, corporations, financial institutions, non-profits and governments. The focus of Chase's Home Lending business is to deliver an unmatched customer experience through building lasting relationships, exceeding expectations, being courteous and professional, doing the right thing and owning customer inquiries from start to finish.

As an Underwriting Supervisor within JPMorgan Chase Mortgage, you will be tasked with the development and maintenance of underwriting strategies and procedures to minimize risk and ensure a controlled environment. Your role will involve contributing to long-term planning and initiatives aimed at operational excellence. You will also support adherence to investor and regulatory requirements, capacity model, staffing, and offshore alliances with other lines of business. Furthermore, you will be responsible for communicating decisions (approval, suspense, denial) to the appropriate team members or other lines of business, while upholding the fair lending practices of our organization. Ensuring that the underwriting team meets targets for productivity, quality, and customer satisfaction, and performing second reviews of underwritten denials will also be part of your duties.

This is a hybrid role (3 days in office/2 remote)

Job Responsibilities

• Partner with Operations to identify process break root cause and help develop improved controls/efficiencies leading to reduced risk and improved production.

• Create/Maintain a positive working environment which encourages participation to attain business and individual objectives.

• Coordinate with senior managers and supervisors to establish production and quality control standards.

• Run meetings with staff to review production, process updates, employee acknowledgements and other related items.

• Provide leadership, communication, and coaching to employees; cultivate a motivated employee environment of trust, teamwork, accountability, self-confidence, and business ownership.

• Establish and maintains strong working relationships with key members of Operations through ongoing coordination of operational matters and utilizing effective communication and when warranted, conflict and resolution skills.

• Follow Policy and Procedural changes/updates and identify key risks and develop monitoring programs which identify the level of exposure to these risks.

Required Qualifications, Capabilities, and skills

• Minimum 5 years managing others, with evidence of Matrix management and outstanding results

• Minimum of 7 years Conventional and 5 years Government mortgage underwriting experience

• HUD Direct Endorsement (DE) and VA credit

• Expertise in Government, Agency and Jumbo guidelines as well as understanding of Government lending

• Possess Risk and Control competencies.

• Ability to delegate effectively.

• Proven ability to hire, develop, and retain top talent.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans