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Banquet Server

4 months ago

Boston, United States The Langham Boston Full time

PURPOSE AND OBJECTIVES OF POSITION

To manually set up, break down and service all meeting rooms according to set standards of the hotel. Providing friendly, courteous and in an efficient manner, according to hotel specifications and requirements. Ensuring guest satisfaction throughout their event. Also set up, breakdown and cleaning tables, buffets, food stations, function space and back of the house.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Ensure proper set-up for all tables and buffets in assigned meeting rooms, attention to detail. Inspect linen, silver, china, glassware and other table items for cleanliness and appearance. Serve food, coffee, water and other beverages to customers as required on the banquet event order. Resolve complaints in regards to banquet functions in a timely, positive and professional manner. Clean banquet room and banquet area during and after banquet functions. Be aware of and practice Langham Hotel’s service standards. Positive team player with the ability to get larger tasks completed. Follow health and safety procedures according to hotel specifications. Work well in a team atmosphere and independently. Performs general cleaning tasks using standard hotel cleaning products as assigned by your supervisor to adhere to Health standards. Must adhere to All State, Federal and Corporate food handling and alcohol serving regulations.   

SUPPORTIVE FUNCTIONS 

Communicate with Banquet Management on a daily basis. Communicate and coordinate with Chef in regards of special dietary restrictions or allergies. Cooperate closely with other members of the banquet team including servers, porters and kitchen associates. Additional duties may also be requested by supervisor. Acquire a working knowledge of the hotel, in house facilities and local information to respond to customer inquiries.       

JOB KNOWLEDGE, SKILL AND ABILITY 

High School Diploma or equivalent Prior banquets and food & beverage /hospitality experience required

PHYSICAL DEMANDS

Activities include standing, reaching, bending, pushing, pulling, handling, grasping, lifting, carrying, talking, and walking.  Standing for 90% of work shift is required. Requires the ability to lift 50lbs.

Source: Hospitality Online