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Inside Property Adjuster Charlotte, NC

2 months ago

North Carolina, United States Allstate Insurance Company Full time

At Allstate, great things happen when our people work together to protect families and their belongings from lifes uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

A day in the life of an Inside Property Adjuster, and what it take to do the job

As a Moderate Inside Property Adjuster, you will be dedicated to providing exceptional service to our policyholders. Your primary responsibility will involve virtually inspecting damages, investigating coverage, preparing estimates, and settling claims promptly and accurately. You will be interacting with customers, contractors, and vendors through various software platforms such as Xactimate and ClaimsX Video Collaboration. This communication will take place through different channels, including voice calls, email, and text messages. This role places a particular focus on water losses, ensuring that our customers receive the highest level of support and resolution for these specific claims.

You'll wear a few hats that will require a level of experience:

  • The Customer Service Expert youll live into Allstates Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Property claim. You lead with empathy, always.

  • The Investigator youll confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage.

  • The Effective Communicator youll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. Youll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.

  • The Negotiator You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.

  • The Problem Solver youll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.

  • The Recorder youll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. Youll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.

Schedule:

During Training: Hybrid Employee - Charlotte, NC

  • 11 week Training in office: Monday thru Friday 8:00am - 4:30pm

After Training: Hybrid Employee

  • Monday and Friday work remote; Tuesday, Wednesday and Thursday in office w/mandatory weekend duty

  • Hours: 8:00am - 4:30pm

Preferred Qualifications:

  • 1+ years of previous customer service experience required.

  • Previous industry experience is highly desired.

  • Proficiency in using Xactimate and other relevant software for virtual assessments is preferred.

  • Ability to assess property damages and accurately determine claim coverage.

  • Excellent negotiation and communication skills to interact with customers and stakeholders remotely.

  • Ability to work independently and manage time efficiently in a virtual work environment.

  • Detail-oriented and organized, with a focus on delivering high-quality and efficient claim resolutions.

Youre provided with comprehensive training:

  • The training program is designed to help you build a claims foundation and understand the systems and processes in your day to day work

  • Ongoing training opportunities for continuous improvement happen regularly on the job

Notice of Licensing Requirement:

  • As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser licensewhich includes passing an additional background check with the Department of Labor.If applicable, you will be required to secure license(s) within 60 days of hire.

  • If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.

Sign On Bonus:

  • You may be eligible for a $1000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role. This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.

**Current employees or candidates who have previously worked for Allstate, including its family of companies, are not eligible for this sign-on bonus.

Allstate Benefits:

Being a part of Allstate means you receive a benefits package from Day 1 of employment. This includes time off, healthcare, retirement, and more. That is why as an Allstater, youll enjoy a Total Rewards package that includes:

  • Competitive pay with needed support for continuous development and career advancement.

  • Flexibility in scheduling and a time off policy that helps support your work/life balance.

  • Initial and ongoing training to get you proficient in your new role.

  • Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life. Visit www.allstategoodlife.com to learn more.#LI-YS1

Skills

Active Listening, Communication, Critical Thinking, Customer Service, Empathy, Multitasking, Time Management, Working Independently

Compensation

Compensation offered for this role is $18.27 - 31.25 per hour and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Joining our team isnt just a job its an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

Youll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, weve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

Good Hands. Greater Together.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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