Major Account Representative

3 weeks ago

Westerville, United States Vertiv Corporation Full time
POSITION SUMMARY

Vertiv Westerville, Ohio is hiring a Customer Service Coordinator to collaborate with Sales partners to create and manage orders, handle order changes, and communicate with customers and stakeholders. This role is responsible for managing the workflow from the moment a sales quote becomes an order until the invoice is approved and paid by the customer. Additionally, the Coordinator will oversee invoice generation and ensure seamless order processing.

RESPONSIBILITIES
  • Coordination with the planning team to schedule production dates.
  • Communicate with customers and process partners regarding order status, changes to schedule, or issues to resolve.
  • Proactive management of customer needs through communication and problem resolution.
  • Utilizes problem-solving skills to manage customer orders and ensure applicable policies are followed, terms and conditions are met, escalations are resolved, and invoices are correctly issued.
  • Coordinates with Operations Management and Supply Chain to meet customer demands against inventory and production schedules. Ensures accuracy and execution of special-order requirements cross-functionally to satisfy customer needs.
  • Participates and gives input in process improvement activities utilizing the Vertiv Operating System
  • Completes tasks as assigned to support Sales Offices
  • Manages periodic close process, ensuring all client milestone invoices and project costs are posted or accrued if work is in place and of material value.
  • Manages project financial closeout along with the project team. Ensure that invoices match purchase orders and change orders.
  • Supervises current projects and coordinates with team members to keep workflow on track.
  • Manage project-related paperwork by ensuring all necessary materials are current, properly filed, and stored.
  • Assist with all internal and external audit requests
QUALIFICATIONS

Minimum Job Qualifications:
  • Minimum of 2 years of sales experience
  • Excellent customer service skills
  • Professional communication skills, both written and verbal
  • Excellent organizational, analytical, and interpersonal skills
  • Detail-oriented
  • MS Office proficient
  • Ability to work and multi-task in a fast-paced environment
Preferred Qualifications:
  • Previous customer service or technical experience
  • Oracle ERP experience desired
  • Bilingual is a plus - English/Spanish
EDUCATION AND CERTIFICATIONS
  • Bachelor's Degree required, with Business or related field preferred.
PHYSICAL REQUIREMENTS
  • No Special Physical Requirements
ENVIRONMENTAL DEMANDS
  • Working around moving machinery (fork-lifts, tractors)
TRAVEL TIME REQUIRED
  • Up to 10%
The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES
  • Customer Focus
  • Operational Excellence
  • High-Performance Culture
  • Innovation
  • Financial Strength
OUR BEHAVIORS
  • Own It
  • Act With Urgency
  • Foster a Customer-First Mindset
  • Think Big and Execute
  • Lead by Example
  • Drive Continuous Improvement
  • Learn and Seek Out Development
At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com. If you are interested in applying or learning more about this role, please visit the company's career page located on Vertiv.com/Careers

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

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