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1 month ago

Colorado Springs, United States The Mining Exchange A Wyndham Grand Hotel & Spa Full time

Mining Exchange Hotel & Spa

Server Assistant

About The Opportunity

Practice Hospitality is seeking an experienced and hands-on Server Assistant to join the team at the Mining Exchange Hotel & Spa in Springs Orleans restaurant.

About The Company

Practice Hospitality manages hotels differently. A growing company with opportunities for advancement, we infuse hotels with style, spirit, and soul. We inspire, innovate, and advocate. We deliver results and do well by our owners because we respect the individuality that we all bring to the table, the connectedness of our world, and the impact we have on our community.

We are looking for someone who thinks big because, at Practice Hospitality, we value creativity, emotional intelligence, problem-solving, and innovation. This is an opportunity to be an integral part of a team that supports one another, is empowered, and holds themselves accountable. If you bring your A-game every day and pursue excellence with tenacity, we want to invest in your professional and personal growth. But, more than anything, we are looking for good humans who care about our guests, and each other and make every moment together enriching, fulfilling, and fun.

About The Hotel

Mining Exchange Hotel & Spa was built in 1902 as a stock exchange for local mining companies, The Mining Exchange Hotel & Spa offers a one-of-a-kind experience in the heart of downtown Colorado Springs. Our elegant, yet casual public spaces and guestrooms are all newly renovated.

Job Role

Service of food and/or beverage to include the order-taking and delivery of any food and/or beverage items. This task is to be handled in a friendly, courteous, helpful, timely and professional manner resulting in a very high level of guest satisfaction.

Responsibilities:

Ensure tables are cleaned and set promptly to effectively serve our guests, maintaining table settings by removing finished courses, clearing and organizing dirty dishes, glasses, and silverware, and maintain a clean and sanitary bussing station. Complete all restocking and cleaning duties as instructed. Memorize menu items, recipes, and daily specials in order to answer questions and make recommendations to customers. Maintain cleanliness standards in the restaurant, wait station, and kitchen service area to have a clean, presentable, and attractive facility and to satisfy state and local health board requirements. Attend all pre-meal and departmental meetings in person to enhance communications and gain knowledge of products, services, and facilities. Respond to customer inquiries and comments in person and on the phone by providing timely and knowledgeable information to provide quality customer service. Present a clean and professional appearance at all times. Maintain a friendly, cheerful, and courteous demeanor always. Able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. Check station before, during and after shift for proper set-up and cleanliness. Greet the guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness. Record the details of the order from the guests, repeating the order to the guest to check for accuracy. Input the order into the Point-of-Sale computer to inform the kitchen of the particulars in the order being placed. When complete, retrieve order from kitchen, confirm its accuracy, lift and deliver to guest along with appropriate condiments. Abide by all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests. Replenish beverages as necessary and check with guests for overall satisfaction. Market and serve upon request any dessert items or specialty coffees. Ascertain guest satisfaction and present check. Process checks per hotel procedures. Perform other duties as assigned, requested, or deemed necessary by management.

Compensation: $11.40 per hour plus tips

Requirements

Education: High school education or equivalent experience.

Experience:  Prefer (6) six months to (1) one year previous serving experience.

Skills and Abilities: Must have vision and ability to clearly see computer printouts, and written instructions and to observe entire restaurant in dimly lit conditions. Must have manual coordination to grasp items in hand, and to balance and carry trays loaded with food and beverages. Able to read, speak, and understand English. Able to lift, push, carry 20 - 40 lbs. Must bale to work on weekends and holidays. Ability to operate a keyboard and learn Point of Sale procedures to pre-check order and close out the check. Stand continuously for long periods of time. Communicate information and hotel services to management, staff, and guests.

Type: FLSA Designation: Full Time-Non-Exempt

Benefits:

401(k) 401(k) matching Dental insurance Disability insurance Employee assistance program Employee discount on hotel stays Flexible spending account Health insurance Life insurance Paid time off Vision insurance Hospital indemnity insurance Eligible to participate in the Employee Referral Bonus Program.

About The Company

Practice Hospitality manages hotels differently. A growing company with opportunities for advancement, we infuse hotels with style, spirit, and soul. We inspire, innovate and advocate. We deliver results and do well by our owners because we respect the individuality that we all bring to the table, the connectedness of our world and the impact we have on our community.

We are looking for someone who thinks big because, at Practice Hospitality, we value creativity, emotional intelligence, problem solving and innovation. This is an opportunity to be an integral part of a team that supports one another, is empowered, and holds themselves accountable. If you bring your A game every day and pursue excellence with tenacity, we want to invest in your professional and personal growth. But, more than anything, we are looking for good humans who care; about our guests, each other and making every moment together enriching, fulfilling and fun.

Source: Hospitality Online