Senior Associate, Competitive and Consumer Research

4 weeks ago

New York, United States JPMorgan Chase Full time
Shape the future as a key contributor in the Digital Insights team, your creativity, outside-in-view, and entrepreneurial mindset will support our continued growth and assist the firm with building the best-in-class digital experiences for our customers through actionable insights.

As a Senior Associate in the Digital Insights team, you will use your creativity and entrepreneurial mindset to contribute to our growth by building superior digital experiences for our customers. You will support key projects aimed at promoting growth for our Digital Product and Experience Teams, informed by a deep understanding of customer needs and competitor offerings. This hands-on role requires meticulous attention to detail and daily operational support to senior team members.

Job responsibilities

  • Carry out deep-dive assessments to consistently refresh our understanding of the market demand and offerings from new/existing competitors
  • Utilize a mix of different primary and secondary research methodologies (e.g. quantitative, qualitative, and competitive research) that could help tell a clear story of our gaps and opportunities
  • Collaborate with internal teams to "connect-the-dots" between internal and external datasets in order to provide a holistic view of Chase's performance across key metrics
  • Build subject matter expertise across different facets of financial services and synthesize findings to help drive efficient executive-level decision making
  • Gather and synthesize research findings into actionable insights, packaged and delivered in accordance with audience needs and priorities


Required qualifications, capabilities, and skills

  • Candidate should have a minimum 3+ years of competitive/consumer research experience
  • Strategic thinking and problem-solving skills, including the ability to independently structure problems, manage/analyze large data sets, execute analysis, and communicate findings
  • Ability to prioritize multiple concurrent initiatives and quickly switch focus across domain areas
  • Proven ability to deliver impact in a fast-paced, constantly evolving environment while being thorough
  • Excellent written and verbal communication skills
  • Advanced skills in Microsoft PowerPoint and Excel


Preferred qualifications, capabilities, and skills

  • Bachelor's degree or equivalent is preferred
  • Solid understanding of statistical principles, data analysis, and research methodologies
  • Prior experience working in the financial services industry a plus


About us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veteran

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

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