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IT Specialist
2 months ago
What will I do in this position if hired?
This IT Specialist (CUSTSPT) position resides in the Office of the Chief Information Officer, Operations, Operations and Services, Site Services Division, End User-TX team. The primary function of this position is to diagnose and resolve complex problems in response to customer reported incidents. The incumbent shall provide complete technical support including diagnosis, research, evaluation, installation, training, and maintenance for customers. Support includes diagnosing and resolving issues with hardware and software.
Typical assignments include:
Developing detailed logic, testing, debugging, documenting, validating, evaluating and fielding of automated personnel applications that meet the needs of management, employees and users.
Providing preliminary analysis of technical plans and programs prepared by system users to analyze the impact of such plans on on-going IT systems.
Performing computer inquiries to extract management data from existing files within available inquiry systems.
What else do I need to know?
At FEMA, our mission is to help people before, during and after disasters, and every employee at FEMA has a role in emergency management. Every FEMA employee has regular and recurring emergency management responsibilities, though not every position requires routine deployment to disaster sites. All positions are subject to recall around the clock for emergency management operations, which may require irregular work hours, work at locations other than the official duty station, and may include duties other than those specified in the employee's official position description. Travel requirements in support of emergency operations may be extensive in nature (weeks to months), with little advance notice, and may require employees to relocate to emergency sites with physically austere and operationally challenging conditions.
This announcement is for a position as a CORE (Cadre of On-Call Response/Recovery Employee). CORE employees are full-time employees hired to directly support the response and recovery efforts related to disasters. Employees are hired under the Robert T. Stafford Act and are excluded from the provisions of title 5, United States Code, governing jobs in the competitive service. They can be hired under a streamlined process instead of a competitive process. After three years of continuous service, Stafford Act employees may be granted competitive eligibility to apply for permanent full-time positions at FEMA.
This position will be hired into a temporary 2-year, excepted service appointment. Appointments may be renewed based on workload, funding, and supervisory approval.
FEMA is committed to ensuring that its workforce reflects the diversity of the nation. At FEMA, our workforce includes the many identities, races, ethnicities, backgrounds, abilities, ages, cultures, and beliefs of the people we serve. To learn about FEMA's ongoing diversity and inclusion efforts, reasonable accommodation process, and the FEMA Core Values, please visit www.fema.gov.
