Senior Director, Engineering Operations

1 month ago

Glendale CA, United States Reveleer Full time

Senior Director, Engineering Operations
Glendale, CA or Remote
Reveleer is a healthcare data and analytics company that uses Artificial Intelligence to give health plans across all business lines greater control over their Quality Improvement, Risk Adjustment, and Member Management programs. With one transformative solution, the Reveleer platform enables plans to independently execute and manage every aspect of enrollment, provider outreach and data retrieval, coding, abstraction, reporting, and submissions. Leveraging proprietary technology, robust data sets, and subject matter expertise, Reveleer provides complete record retrieval and review services so health plans can confidently plan and execute risk, quality, and member management programs to deliver more value and improved outcomes.
Reveleer’s Technology organization is focused on building and managing our cloud native SaaS platform. We are looking for a highly motivated and experienced Senior Director of Engineering Operations to lead the technical services and engineering operations functions within our organization. This is a key leadership role, pivotal in ensuring that our platform exceeds our healthcare clients' operational and technical expectations, from implementation through live operations.
Leadership and Team Building: Recruit, mentor, and lead a high-performing team of Integration Engineers, Data Analysts, and Technical Project Managers. Technical Services Management: Oversee the technical aspects of the software implementation process, ensuring seamless integration and deployment of our solutions within client environments. Coordinate closely with the sales, product, on-boarding, and engineering teams to understand client needs and deliver customized solutions.
Business Operations Monitoring : Take charge of the Technology Operations aspect, focusing on the monitoring and optimization of business processes such as data loads, extract generations, and CMS functionalities including data sweeps and AEP support. Ensure operational excellence in our platform's ability to handle these critical functions.
Strategic Planning: Collaborate with senior leadership to define and execute the technology operations strategy, including resource planning and technical project management, aligning with the company's growth objectives. Ensure operational excellence and the continuous improvement of processes and technologies.
Customer Success Partnership: Work closely with the Customer Success team to ensure that technical operations support client satisfaction and retention. Innovation and Improvement: Stay abreast of industry trends, AWS cloud innovations, integration methodologies, and healthcare regulations to drive continuous improvement and competitive advantage. Encourage innovation within the team to enhance our platform and services.
Minimum of 15 years’ experience in engineering services, technical operations, or a similar role within a software or SaaS environment, including 5+ years in a leadership capacity.
Extensive experience with SaaS systems, including business operations and technical implementation.
Demonstrated success in building, mentoring, and leading technical services/operations teams.
Strong background in the healthcare industry, with a thorough understanding of healthcare-related data processes and regulatory standards (e.g., Outstanding project management abilities, capable of prioritizing and managing multiple projects and initiatives concurrently.
Excellent communication skills, capable of effectively collaborating with cross-functional teams and engaging with senior management.
Works effectively with cross-functional teams to build a trusted partnership.
Medical, Dental and Vision benefits
~We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status or genetic information, in compliance with applicable federal, state and local law.
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