Pet Grooming Salon Manager

3 weeks ago

Longmont CO, United States Petco Full time

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. As a Petco Grooming Salon Leader, you will be responsible for leading and managing the grooming salon operations to provide exceptional grooming services for our beloved pets. Your primary objective will be to ensure a high level of customer satisfaction, promote a positive work environment, and drive salon performance. You will oversee a team of professional groomers and support staff, ensuring they deliver excellent grooming services while maintaining the salon's cleanliness and safety standards. This role requires strong leadership, exceptional customer service skills, and a passion for animals. 

Medical, dental, vision and more
~All the supplies & equipment you need, including, clippers, blades, shears, shampoo, sprays, tools, etc. 
~ State of the art equipment, including bathing system, kennels, tables, and dryers 
~ Career development and growth opportunities, such as a Grooming Mentor and Grooming Instructor


Salon Operations Management: 
Oversee day-to-day operations of the grooming salon, ensuring smooth and efficient workflows. 
Coordinate grooming appointments, manage scheduling, and optimize grooming capacity. 
Ensure compliance with company policies, procedures, and safety guidelines. 
Monitor and manage salon inventory, including grooming supplies 

Recruit, hire, train, and supervise a team of groomers and support staff. 
~ Provide ongoing coaching, feedback, and performance evaluations to salon team members. 
~ Conduct regular training sessions to enhance grooming skills and stay up to date with industry trends. 


Customer Service and Relationship Building: 
Provide exceptional customer service by addressing client inquiries, concerns, and requests. 
Proactively resolve any customer issues or complaints related to grooming services. 
Utilize customer feedback to improve salon operations and enhance the overall customer experience. 

Quality Assurance and Safety Standards: 
Ensure grooming services adhere to Petco's quality and safety standards. 
Perform quality checks to maintain grooming excellence and consistency. 
Maintain cleanliness and organization of the salon, ensuring a safe and comfortable environment for pets and staff. 

Performance Tracking and Reporting: 
Monitor salon performance metrics, including revenue, grooming appointments, and customer satisfaction. 
Analyze data and generate reports to identify areas of improvement and develop action plans. 
Collaborate with the store management team to meet sales targets and salon objectives. 
Implement strategies to drive salon growth, increase customer base, and enhance profitability. 

Previous experience in pet grooming, salon management, or a related field.
Excellent customer service and interpersonal skills. 
Strong organizational and time management abilities. 
Proficiency in computer systems and salon management software. 
Flexibility to work evenings, weekends, and holidays as required. 
 
If you are passionate about pets, have a strong background in grooming, and possess exceptional leadership skills, we invite you to join our team as a Petco Grooming Salon Leader. Help us create a safe and enjoyable grooming experience for our furry friends and their owners while driving salon success and customer satisfaction. 

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.

These ranges may differ in other areas and could be subject to variation based on regulatory minimum wage requirements. Actual pay rates will depend on factors such as position, location, level of experience, and applicable state or local minimum wage laws. If the regulatory minimum wage exceeds the minimum indicated in the pay range below, the regulatory minimum wage will be the minimum rate applied.

$Hourly or Salary Range will be reflected above. For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO -see

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