Medical Assistant- Women Health Clinic

Found in: Jooble US O C2 - 3 weeks ago

Boston MA, United States Cambridge Health Alliance Full time

Location: CHA Teen Health Center at CRLS
Category: Medical Assistant
Department: CHA Teen Health Center at CRLS
Work Shift: Various Shifts
Union: Yes
Union Name: CH Laborers 380

Cambridge Health Alliance (CHA) is a leader in Primary Care, supporting a highly diverse population across the Boston metro-north region. Today, CHA serves more than 120,000 primary care patients during more than 300,000 annual visits. Services are available at 13 primary care centers, 3 teen health centers, via telehealth, and through some very special programs, right in patient homes. As a member of CHA Primary Care, you will be part of a dynamic team that values creativity and innovation. You will help deliver care across the entire spectrum of primary care – with internal medicine, family medicine, pediatrics, geriatrics and women’s health services. You will be in a team-based setting, where primary care works hand-in-hand with behavioral health, pharmacy, complex care and multilingual interpreter services. CHA is also a teaching hospital, with several primary care centers hosting CHA’s Harvard Internal Medicine residency and Tufts Family Medicine residency.
The Patient Access Representative II (PAR II) position consists of both administrative/clerical functions in addition to the clinical responsibilities of the medical assistant. PAR IIs are essential members of the ambulatory team. They provide the ambulatory site the flexibility of meeting both clinical and administrative needs, while contributing to the smooth operation of the clinic by facilitating patient flow.

Administrative and Clerical Responsibilities:

• Completes patient registration according to established protocols.
• Collects and processes cash payments using Safe-Pay and provides receipt to patient.
• Verifies patient insurance eligibility using Passport.
• Obtains prior authorization from insurance companies for appointments.
• Answers telephone promptly and courteously using appropriate script to identify self and site.
• Determines urgency of phone call using phone routing guidelines and ensures “warm hand-off” to nurse or other staff member when warranted.
• Assists in clinic efficiency by handing out health care proxy info, screening forms, completes letters, etc.
• Ability to answer and assist patients with billing questions.
• Utilizes critical thinking skills to effectively and efficiently address patient requests and concerns, and maximize flow of patients through the clinic.
• Participates in the prior authorization process for medications.
Actively and efficiently manage the flow of patients through the clinic:
• Pre-visit chart medical record preparation and information gathering to optimize the visit.
• Assist providers with medical histories
• Appropriate documentation in the electronic health record
• Check routine vital signs and point of care testing (based on patient’s reason for visit, age and diagnosis
• Manages room cleaning, stocking, set-up, and turnover.
• Participate in process improvement initiatives.
• Participate in staff meetings, MA meetings and continuing education sessions.
• Assist co-workers in their duties within the limitations of training and scope of practice
• Graduation from an accredited medical assistant program, CNA, or 1 year of current experience as an MA.
Ability to write and verbally communicate in English.
Ability to speak a second language preferred.
Work Experience: Minimum of 2 years experience as a Medical Assistant required. Relevant experience with teenagers required.
Minimum of one year administrative duties in a clinical setting preferred.


In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. Cambridge Health Alliance brings Care to the People - including your neighbors, friends and family. Our local hospitals and care centers serve our vibrant, diverse communities, and play an integral role in improving health. As passionate advocates for the underserved, we actively partner with our communities to take on challenging public health issues, and conduct important research to help reduce barriers to care. We believe that everyone deserves access to high quality, convenient health care. Healthcare is changing rapidly. It also recognizes that our workforce is our most valuable asset and prioritizes competitive salaries, benefits and professional development opportunities for employees. The strategic plan is changing the way we provide care and improving the health and experience of our patients; we are looking for smart, committed, compassionate people who want to be part of making our vision of better health and equity a reality.
Join our team and help us bring Care to the People.

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