Medical Assistant Lead

3 weeks ago

Hiram GA, United States MetroDerm Full time

Job Title: Clinical Lead Medical Assistant
This position is responsible for consistent completion of all checklists, optimum utilization of resources, assurance of quality service and a superior patient experience for the practice location. This role is in addition to current medical assistant responsibilities. Assists with clinic scheduling; Monitors patient wait times, clinical flow, and other areas of concern to increase efficiency in the delivery of quality patient care in collaboration with clinical staff and PSR.
Works collaboratively with Clinic Manager to evaluate workflows and processes to improve patient outcomes and efficiency.
Oversees EMA tasks, path/lab logs, and EOD logs for compliance and reports issues or any areas of improvement to Clinical Manager to facilitate training or corrective action.
Oversees patient flow providing direction or feedback to clinical staff as needed.
Provides back up support as a medical assistant when scheduling conflicts/issues occur.
Assists with other administrative projects and tasks as needed.
Participates in training of new and existing staff and assist new hires in onboarding process.
Assists in providing input for performance reviews and provides support while assisting in remedial training recommended in Performance Improvement Plans. Ensures all safety and infection control protocols are being followed and trained as needed.
Checks work e-mail daily and informs team members of company-wide initiatives, new policies and/or procedures and returns any feedback from team members.
Responsible for inventory of medical supplies and submitting to Clinic Manager for order entry.
Minimum one-year experience in a dermatology clinical setting
Demonstrated ability to present and document work according to standards required.

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