Customer Logistics Manager

1 month ago

King of Prussia PA, United States ConnectUs Corp Full time

We are seeking a highly skilled and proactive Customer Logistics Manager to oversee our cellular devices logistics operations. This role is pivotal in ensuring timely delivery and management of cellular products and services, enhancing customer satisfaction, maintaining operational efficiencies and focus on delivering continuous measurable improvement to the customer.
Develop and implement logistics processes tailored to the fast-paced cellular devices market.
Manage relationships with vendors, suppliers, and logistics partners to ensure efficient procurement and distribution.
Oversee customer specific inventory management of cellular devices, including forecasting, purchasing, and stocking strategies.
Coordinate with sales and customer service teams to align inventory with customer demand and expectations.
Implement and monitor logistics performance metrics to identify inefficiencies and develop improvement strategies.
Manage customer service issues related to delivery, returns, and exchanges of devices (smartphones, tablets, laptops and cellular routers).
Collaborate with IT and systems teams to leverage technology for process improvements, including the implementation of systems enhancements to automate otherwise manual processes.
Please submit your resume and a cover letter detailing your experience and qualifications relevant to the role of Customer Logistics Manager in the cellular devices industry.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

Bachelor's degree in Business Administration, Supply Chain Management, or a related field (preferred).
Minimum of 5 years of experience in logistics or supply chain management, preferably in the telecommunications or electronic devices industry.
Strong understanding of the end-to-end supply chain processes, especially in cellular devices or related markets.
Proven ability to manage and optimize vendor and third-party service provider relationships.
Proficient in ERP and inventory management software, as well as Microsoft Office Suite.
Strong problem-solving skills and the ability to lead cross-functional projects.

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