RN Clinical Case Manager On-call Specialist

2 weeks ago


Charlotte NC, United States MGA Homecare Full time

MGA Homecare has been providing Private Duty Nursing, Skilled Nursing Visits, Occupational Therapy, Physical Therapy, and Speech Therapy services within the home and community-based setting for over a decade. In 2022 MGA has opened its doors to MGA Behavior Therapy which offers Applied Behavior Analysis (ABA) and early behavior intervention for pediatric patients with autism spectrum disorder (ASD) and other developmental disabilities.
We aim to help our patients and their families by delivering high-quality clinical care in the comfort of their homes. MGA Homecare is proudly serving the states of Arizona, Colorado, North Carolina, Tennessee, Texas, and Washington, and are here to be a resource for patients and their families.
The Clinical Case Manager On-call Specialist manages care coordination of clinical activity after regular business hours. This position reports directly to the Vice President of Clinical Operations.
This is an overnight position, and the expectation will be to manage the on-call phone for our Texas, North Carolina and Tennessee markets. Fully Remote and WFH.
Establishes effective communication & utilizes critical thinking and problem-solving skills to serve as the primary point of contact for all clinical and non-clinical issues or questions between clients, field staff and office personnel during after-hours.
Is responsible to maintain the On-Call by documenting all client communication and activities received after hours and sending a report to all appropriate team members by the start of the next business day.
Communicates and escalates all client and field staff issues to management in accordance with MGA Policy.
Ensures effective communication to coordinate the implementation of each patient’s Plan of Care.
Provides support, guidance, and education to patients/patient families and/or caregivers to maintain optimal physical and emotional wellbeing.
Adheres to all company policies and procedures outlined in Employee Handbook, Employee Agreement, and/or communicated from management.
Complies and participates in the continuing quality improvement by appropriately reporting incidents, injuries, infection, and all components of the risk management program.
Represents themselves in a positive and professional manner in the company and community.
Adheres to all company policies and procedures outlined in the Employee Handbook, Employee Agreement, or communicated from Human Resources
Minimum of two years of nursing experience in a Home Health or Acute setting preferred.
Detail oriented, flexible, good organizational and time management skills.
Current CPR card and Current health certificate as applicable.
Health, Dental & Vision Coverage
Health Savings Accounts (HSA-available if enrolled in high deductible plan)
Flexible Spending Accounts (FSA & LPFSA)
Dependent Care Reimbursement Accounts (DCRA)
401(k) retirement plan
100% Company Paid Basic Life Insurance (if enrolled in Health plan)
All your information will be kept confidential according to EEO guidelines.
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